Quality Coach 1

hace 2 semanas

Ciudad de México Global Payments (Beamery) A tiempo completo

**Description**:
**Summary of This Role**:
Monitors, evaluates and scores a specified number of calls each month for all clients in order to provide an overall assessment of call center and collections quality. Scores are then entered into a database for tracking and reporting purposes. Quality issues and performance measures are used to insure the highest level of customer service to cardholders while maintaining the integrity of the client.

**What Part Will You Play?**:

- Begins to become familiar with internal processes and client specific call scoring criteria while monitoring random inbound customer service calls and evaluating the quality of calls based on client defined criteria. Provides Customer Service Representatives (CSRs) with basic feedback and coaching to improve the quality of service provided to the supported client's customers. Creates weekly reports outlining the calls evaluated, team member(s) coached for department management and/or supervisor.
- Participates in client calibration meetings as an observer in order to gain the necessary knowledge and skills to sufficiently respond to inquiries during client calibration sessions. May assist more experienced Quality Control Specialists with the preparation for client calibration sessions and/or business reviews by performing tasks such as running reports out of call monitoring system, call recording retrieval for client requested call(s), creating a transcript of the requested call(s) and creating one to two business review presentation slides, as directed.
- Assists more experienced Quality Control Specialists with preparing necessary information to respond to client requests for review of certain basic inbound customer service call(s) by extracting the recording(s) from the system and creating a transcript of the call(s).
- Acts as a back-up to the customer service team as necessary to resolve customer account inquires during inbound customer service calls.
- Assists management with basic special projects of mínimal impact. Special projects typically require no more than 10% of the Quality Control Specialist's work week in addition to regularly scheduled tasks.

**What Are We Looking For in This Role?**:
**Minimum Qualifications**
- High School Diploma or Equivalent Typically No Relevant Experience Required

**Preferred Qualifications**
- 1-2 years related work experience

**What Are Our Desired Skills and Capabilities?**:

- Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
- Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
- Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.

  • Quality Coach 1

    hace 2 semanas

    Ciudad de México Global Payments A tiempo completo

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Quality Assurance Coach for Kandela

    hace 2 días

    Ciudad de México Porch Mexico A tiempo completo

    Porch Group is a vertical software company reinventing the home services and insurance industries. Through our family of technology, SaaS, and Insurance companies we are able to offer innovative software and service solutions to more than 28,500 companies, and 350,000 policyholders across the country. Our mission is to completely transform the way people...

  • Quality Assurance Coach for Kandela

    hace 1 semana

    Ciudad de México, Ciudad de México Porch Mexico A tiempo completo

    Porch Group is a vertical software company reinventing the home services and insurance industries. Through our family of technology, SaaS, and Insurance companies we are able to offer innovative software and service solutions to more than 28,500 companies, and 350,000 policyholders across the country.Our mission is to completely transform the way people buy,...

  • Quality Engineer

    hace 1 semana

    Ciudad de México, Ciudad de México General Motors A tiempo completo

    This is an onsite job:What you will do:Support GPS Quality Requirements.Monitor consistency to Global Metric Performance.Actively participate in Plant Quality Meetings.Manage RED X / OpEx projects as requested from Quality Manager.Proficiency and knowledge of the elements of the GM Quality System / GMS BIQ and of the Quality Launch Plan.Proficiency and...

  • Coach Para Importante Marca

    hace 1 semana

    Ciudad de México, Ciudad de México Sp Marketing A tiempo completo

    No pierdas ésta oportunidadSer un Coach es algo mas que dar a conocer la marca y generar ventas, es tener una pasión por nuestros productos, y conocer a detalle lo que nuestro consumidor quiere.Actualmente tenemos una oportunidad como Coach para nuestro PDV Sanborns San Agustin. Nuestro rol requiere disponibilidad de horario, la ventana de servicio es de...

  • Mgr-Quality

    hace 1 mes

    Ciudad de México Marriott International A tiempo completo

    JOB SUMMARY The position is responsible for implementing quality assurance processes that meet the company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change. CANDIDATE PROFILE  ...

  • Mgr-Quality

    hace 3 semanas

    Ciudad de México Marriott International A tiempo completo

    JOB SUMMARY The position is responsible for implementing quality assurance processes that meet the company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change. CANDIDATE PROFILE  ...

  • Agile Coach

    hace 2 semanas

    México Capgemini A tiempo completo

    **RH: Raúl García** **Location**:any state of Mexico **Industry - Sector**:MALS **What you’ll do?** - Agile Coach Experience One to Three Years Agile Coach How Recent in Less than 3 Years. - Agile Coach Proficiency in Experienced English Spoken Fluent English Written in Fluent. **What you’ll bring**: - Business support, product management, IT...

  • Quality Management Engineer

    hace 3 semanas

    Ciudad de México Siemens Gamesa Renewable Energy A tiempo completo

    It takes the brightest minds to be a technology leader. It takes imagination to create green energy for the generations to come. At Siemens Gamesa we make real what matters, join our global team. Elaborates and analyzes Quality concepts, methods, tools and procedures as parts of effective Quality Management Systems, in a specific Quality area, or in an...

  • Team Coach, Support Escalations

    hace 1 semana

    Ciudad de México, Ciudad de México Lyft A tiempo completo

    The SCC Team Coach is responsible for driving strong outcomes for our customers via ensuring our customer facing teams within SCC are achieving their goals. They're a partner to the Team Lead, providing ongoing coaching, data analysis, project support, and daily 'floor leader' responsibilities. This work includes acting as a subject matter/process expert in...

  • Manager - Quality

    hace 4 semanas

    Ciudad de México, Ciudad de México The Westin Santa Fe, Mexico City A tiempo completo

    Job Number Job Category Procurement, Purchasing, and Quality AssuranceLocation The Westin Santa Fe Mexico City, Javier Barros Sierra 540, Mexico City, Distrito Federal, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryThe position is responsible for implementing quality assurance processes that meet the...

  • Manager - Quality

    hace 1 semana

    Ciudad de México, Ciudad de México The Westin Santa Fe, Mexico City A tiempo completo

    Job Number Job Category Procurement, Purchasing, and Quality AssuranceLocation The Westin Santa Fe Mexico City, Javier Barros Sierra 540, Mexico City, Distrito Federal, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryThe position is responsible for implementing quality assurance processes that meet the...

  • Manager - Quality

    hace 4 semanas

    Ciudad de México, Ciudad de México The Westin Santa Fe, Mexico City A tiempo completo

    Job Number Job Category Procurement, Purchasing, and Quality AssuranceLocation The Westin Santa Fe Mexico City, Javier Barros Sierra 540, Mexico City, Distrito Federal, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryThe position is responsible for implementing quality assurance processes that meet the...

  • Quality Gates Moderator

    hace 1 semana

    Ciudad de México, Ciudad de México Bosch Group A tiempo completo

    Company DescriptionWork #LikeABoschBosch was founded in Stuttgart in 1886 by Robert Bosch and for more than 130 years has been distinguished by a unique corporate culture based on solid values that drive us to improve every day. Our products, present in a wide variety of fields, that contribute to improve the quality of life of millions of people.Job...

  • Quality Management Engineer

    hace 1 semana

    Ciudad de México, Ciudad de México Siemens Gamesa Renewable Energy A tiempo completo

    It takes the brightest minds to be a technology leader. It takes imagination to create green energy for the generations to come. At Siemens Gamesa we make real what matters, join our global team.Elaborates and analyzes Quality concepts, methods, tools and procedures as parts of effective Quality Management Systems, in a specific Quality area, or in an...

  • Process Quality Supervisor

    hace 1 semana

    Ciudad de México, Ciudad de México Eaton Corporation A tiempo completo

    Eaton's VEH NAT North America Truck division is currently seeking a Process Quality Supervisor.What you'll do:A. Monitors and improves a quality system in the manufacturing process. Manages process engineers and provides support to managers, BTLs and supervisors on the tools and techniques of quality improvement. These will include problem solving...

  • Process Coach Quality

    hace 1 mes

    México Ford Motor Company A tiempo completo

    Manufacturing / Industrial Engineer focus on standarization, line utilization and time study to increase process eficiency. Bachelor´s degree industrial, quality,chemistry **DISCLAIMER**: Ford Motor Company is an Equal Opportunity Employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for...

  • Sr. Quality Engineer

    hace 1 semana

    Ciudad de México, Ciudad de México Eaton Corporation A tiempo completo

    Eaton's VEH NAT North America Truck division is currently seeking a Sr. Quality Engineer.What you'll do:Monitors and improves a quality system in the manufacturing process. Supports other process engineers and supervisors on the tools and techniques of quality improvement. These will include problem solving techniques, Six Sigma, ISO/TS16949, and process...

  • Sr. Quality Engineer

    hace 1 semana

    Ciudad de México, Ciudad de México Eaton A tiempo completo

    Eaton's VEH NAT North America Truck division is currently seeking a Sr. Quality Engineer (machining).What you'll do:PRIMARY FUNCTION:A. Monitors and improves a quality system in the manufacturing process. Supports other process engineers and supervisors on the tools and techniques of quality improvement. These will include problem solving techniques, Six...

  • Mgr-quality

    hace 1 mes

    México Marriott International, Inc A tiempo completo

    **Job Number** 24093760 **Job Category** Procurement, Purchasing, and Quality Assurance **Location** The Westin Santa Fe Mexico City, Javier Barros Sierra 540, Mexico City, Distrito Federal, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The position is responsible for...