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Senior Software Engineer Ii, Seller Support

hace 4 meses

Ciudad de México Etsy A tiempo completo

Company Description

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee - whether a team member of Etsy, Reverb, Depop, or Elo7 - you’ll tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

**Job Description**:
**What’s the role?**
Etsy is seeking a Senior Software Engineer II to join our Seller Support engineering team in building better ways for Etsy to support our sellers. We believe that our sellers deserve an easy path to getting the help they need. This is a new team dedicated to crafting new solutions to these challenges.

As a Senior Software Engineer, you will build high quality support experiences to delight our sellers. You will collaborate with our product, design, and analytics teams to craft solutions, while providing mentorship and leadership to other engineers on the team. Do you find happiness in building products that help people succeed? If so, this could be the perfect match.

**What’s this team like at Etsy?**
The Support Product Initiative builds and maintains experiences that help all Etsy customers quickly resolve issues through intuitive self-service tools and human, real support experiences. We work for Etsy buyers, sellers, and internal operations customers on our Member Services team. In other words, we help people help people

**What does the day-to-day look like?**
- Build solutions that help guide sellers to the best solutions for their challenges.
- Provide detailed and constructive design and code reviews.
- Partner closely with various engineering teams and partners in product and design.
- Empathy, communication, and technical skill are valued equally.
- Of course, this is just a sample of the kinds of work this role will require You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

**Qualifications**:
**Qualities that will help you thrive in this role are**:

- You have experience in both back-end and front-end coding in PHP & JavaScript or similar codebases.
- You build features with a user in mind and think of infrastructure and services in product terms.
- You enjoy breaking down large problems into smaller ones.
- You write understandable, testable code with an eye towards maintainability.
- You enjoy thinking about the implications of your work on end users, and have an understanding of the various aspects involved in running a large-scale website.
- You believe in Etsy's vision of a people-led economy, and are passionate about building the products that enable that economy.

Additional Information
**What's Next**

If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else - we want you to be like you So tell us what you're all about.

**Our Promise**

At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.