Support Services Specialist

hace 1 mes


Nuevo León, México GE Digital A tiempo completo

**Job Description Summary**: Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.

The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

**Roles and Responsibilities**
- Research and troubleshoot issues involving all aspects of the GE Digital solutions, including but not limited to configuration, user interface, network and communication connectivity and performance, Cloud and on
- premise component interoperability, data collection/storage, visualization, analytics, machine monitoring software and associated control systems, hardware infrastructure, and interfaces to enterprise systems such as ERP, PLM and Quality.
- Includes direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
- Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
- Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
- Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.

**Required Qualifications**
- For roles outside of the USA- This role requires advanced experience in the Services & Digital Customer Support Engineering. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).
- For roles in USA - Bachelor's degree [in X discipline(s)] from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).

**Desired Characteristics**
- Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.
Note:
**To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years’ experience required for any role based within the USA.** **For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.**

**Additional Information**:
**Relocation Assistance Provided**:No

LI-Remote - This is a remote position



  • Nuevo León, México GE Digital A tiempo completo

    **Job Description Summary**: We are looking for people that like to get things done and have strong troubleshooting skills. This role is customer facing as you will speak with engineers working on customer locations across the globe in various industries like energy (hydro, nuclear, solar), aeronautics, automotive, manufacturing, etc. As a Support...

  • IT Support Specialist

    hace 3 días


    Nuevo Laredo, México Buckland A tiempo completo

    **Who we are** For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source...


  • Nuevo México Trax A tiempo completo

    Data Specialist - Professional ServicesCity: Mexico CityAbout Trax: Trax retail platform allows customers to understand what is happening on shelf, in every store, all the time so they can focus on what they do best – delighting shoppers. Many of the world’s top CPG companies and retailers use Trax’s dynamic merchandising, in-store execution, shopper...

  • Grant Specialist

    hace 2 días


    Nuevo León, México Internet Society A tiempo completo

    **About our Organization** The Internet Society and our supporting organization the Internet Society Foundation, share the vision that the Internet is for everyone. Together, we work to protect the Internet as a place of opportunity, supporting and promoting the development of the Internet as a global technical infrastructure, a resource to enrich...


  • Nuevo León, México Sigma Alimentos A tiempo completo

    Objective Responsible to coordinate and support the plant based platforms for the supply chain (procurement, manufacturing, and distribution) for plant based Mexico. Job Responsibilities Interaction with the local BUs to warranty the development of plant based platforms, including production delivery, cost analysis, and procurement - Coordinate and...


  • Nuevo México Kisi A tiempo completo

    Who we areWe are Kisi, a physical security technology company that accelerates a world where the right people can share physical resources at any time. Founded in 2012, Kisi operates from a headquarter in Brooklyn (USA), an office in Stockholm (Sweden), and a remote team across the globe.What we doWe bring simple and secure physical security to people and...


  • Estado de Nuevo León, México Celestica Inc. A tiempo completo

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: 08 - Chemical Specialist Date: May 3, 2024 Functional Area: Operations (OPS) Career Stream: Operations Support (SUP) Role: Specialist (SPE) Job Title: Chemical Specialist Job Code: SPE-OPS-CHM Job Level: Level 08 Direct/Indirect Indicator: Indirect Summary ...

  • Warranty Specialist II

    hace 2 semanas


    Nuevo León, México Johnson Controls International A tiempo completo

    What you will do? The Warranty Specialist II will be responsible for the administration of the Controls’ return process. They work Customer Services, L&D and Manufacturing to ensure the warranty process is being executed correctly. The Warranty Specialist II will be responsible for the review of all dispositioned returns and apply the appropriate...


  • Nuevo León, México GE Digital A tiempo completo

    **Job Description Summary**: Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Accountable for the quality of own work. Subject to direct operations...


  • Nuevo León, México Johnson Controls International A tiempo completo

    What would you do: This position performs the IT Field Operations Support (IT-FOS) function commensurate with the experience level consisting of the installation, change, repair, and disposal of hardware and software of PC’s. Also, this position executes the IT-FOS function including installs, changes and disposal of servers and voice and data...


  • nuevo león, México Genpact A tiempo completo

    Job Description - Principal Consultant, ProShip Technical Support! (ITO079954) Principal Consultant, ProShip Technical Support! - ITO079954 Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility,...


  • nuevo león, México Genpact A tiempo completo

    Job Description - Principal Consultant, ProShip Technical Support! (ITO079954)Principal Consultant, ProShip Technical Support! - ITO079954Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and...


  • Nuevo León, México Courtyard by Marriott A tiempo completo

    POSITION SUMMARYOur jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take...

  • Warranty Specialist II

    hace 2 semanas


    Apodaca, Nuevo León, MX Johnson Controls International A tiempo completo

    What you will do?The Warranty Specialist II will be responsible for the administration of the Controls’ return process. They work Customer Services, L&D and Manufacturing to ensure the warranty process is being executed correctly.  The Warranty Specialist II will be responsible for the review of all dispositioned returns and apply the appropriate credit...

  • Sales Support

    hace 1 mes


    Nuevo, México TD SYNNEX A tiempo completo

    Provides entry-level first call response for solutions pricing and quoting of simple solutions requests for customers within assigned territory or is accountable for territory focused relationship based customer transactions in support of a large group with more complex solutions. Accountable for opportunity forecasting and pipeline management for the same...


  • Apodaca, Nuevo León, MX Johnson Controls International A tiempo completo

    What would you do:This position performs the IT Field Operations Support (IT-FOS) function commensurate with the experience level consisting of the installation, change, repair, and disposal of hardware and software of PC’s.  Also, this position executes the IT-FOS function including installs, changes and disposal of servers and voice and data network...

  • Treasury Hq

    hace 1 mes


    Nuevo León, México GE Vernova A tiempo completo

    **Job Description Summary**: Treasury HQ - LATAM Cash Management is part of the Treasury team of GE Vernova HQ. Treasury is responsible for GE Vernova’s activities within Financial Reporting and Risk, Exposure Management, Trade Finance, Corporate Finance, Business Treasury, Insurance and Transaction Services. This role sits within the Cash Operations...


  • Nuevo León, México GE Vernova A tiempo completo

    **Job Description Summary**: Treasury HQ - NAM Cash Analyst is part of the Treasury team of GE Vernova HQ. Treasury is responsible for GE Vernova’s activities within Financial Reporting and Risk, Exposure Management, Trade Finance, Corporate Finance, Business Treasury, Insurance and Transaction Services. This role sits within the Cash Operations function...


  • Nuevo León, México GE Corporate A tiempo completo

    **Job Description Summary**: In this role, you will be responsible for executing on muliple HR processes and supporting the HR team across all HR service categories including onboarding, offboarding, Oracle data maintenance, reporting, metrics and more. Develop an in-depth, wing-to-wing knowledge of company HR operations systems & processes. This role...


  • Nuevo León, México Johnson Controls International A tiempo completo

    RESPONSIBILITY LEVEL: Serves as a single point of contact for sourcing and reservations for Applied Equipment contracts from knowlesge of an order to receipt of and order to scheduling the equipment, providing proactive and supportive solutions via daily interaction with Sales, Service, Operations, and Marketing. PRINCIPAL DUTIES: ...