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Customer Service Representative Logístico

hace 4 meses

Tijuana, México CONTROL TERRESTRE A tiempo completo

_**Quienes somos?**_

En **Control Terrestre **somos una empresa líder en logística, donde contamos con una red de transporte terrestre y marítimo, con lo cual generamos confianza y aseguramos un servicio de calidad a nuestros clientes.

Gracias a nuestro desarrollo como empresa, hemos logrado satisfacer las necesidades logísticas de nuestros clientes, con resultados eficientes que nos destacan en el mercado.

Buscamos a un **SR. CUSTOMER SERVICE**

**Sexo**: Indistinto

**Nível de estudios**: Lic. en administración de empresas, comercio exterior y aduanas, Ing. en Logística o Industrial, carrera afín.

**Objetivo del puesto**:
Responsable de dirigir y coordinar al equipo de customer service, en la asignación de personal a cada cliente basado en las fortalezas de cada elemento y requerimientos del cliente.

**Actividades**
- Confirma con cliente a inicio de mes la visibilidad de cargas por Semana y Mes.
- Monitorea con cliente sus requerimientos diarios para que sean cumplidos y ejecutados por Control Terrestre en tiempo y forma.
- Confirma volúmenes mensuales por temporada ALTA y BAJA durante todo el año.
- Brinda visibilidad a cliente todos los servicios que Control Terrestre puede crear para ellos.
- Participa en las reuniones semana a semana para revisión de KPI’s.
- Genera análisis de cumplimiento de planes de carga de cliente hacia Control Terrestre.
- Atiende las reuniones de seguimiento de forma periódica que solicite el cliente asignado.
- Brinda atención al cliente mediante los indicadores KPI.
- Mantiene un nível de servicio a sus clientes asignados de forma semanal.
- Crea ODT en sistema VR correctamente.
- Se encarga de auditar que la venta confirma sea ejecutada de forma correcta bajo los estándares de los clientes.
- Realiza el registro de áreas de oportunidad para crecimiento de venta con cada cliente asignado.
- Se encarga de la presentación de resultados semana a semana sobre fletes y venta Vs. la meta establecida.

**Conocimientos/Habilidades**
- Excel avanzado (deseable).
- Manejo de personal.
- Manejo de MS de Office.
- Atención a clientes.
- Conocimiento logístico y de transporte.
- Reglamentos de SCT.
- Conocimientos de CTPAT.
- Sistema de monitoreo de GPS.
- Conocimiento de tractores, cajas y dollys.
- Control de documentos de viaje.
- Buen manejo de rol de viajes.
- Experiência en puestos administrativos (de preferencia en rubros de transporte/logística).

**Perfil**
- Liderazgo.
- Proactivo/a.
- Servicio al cliente.
- Sentido de urgencia.
- Organización.
- Responsabilidad.
- Trabajo en equipo.
- Identificación y solución de conflictos.
- Manejo de relaciones interpersonales y adecuada comunicación.

**La empresa proporcionará las prestaciones de Ley.**

Tipo de puesto: Tiempo completo

Salario: A partir de $5,500.00 a la semana

Horario:

- Turno de 10 horas

Tipos de compensaciones:

- Bono de productividad

Lugar de trabajo: Empleo presencial