Clinical Support Specialist I

**Join a team that is changing millions of lives.**

Transforming smiles, changing lives.

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.

Ready to join us?

**About this opportunity**

This position is mainly responsible for clinical communication and support to external and internal customers. The process includes interaction and communication with private-practicing orthodontists, and treatment coordinators related to case specific issues, ClinCheck quality and troubleshooting. Focus will be on clinical support as well as troubleshooting clinical issues for customers. In addition, other duties will include support with day to day needs of education events, University and research programs.

**In this role, you will**
- Provide clinical customer support to orthodontists and general dentists in the areas of case evaluation, prescriptions, ClinCheck support as well as clinical troubleshooting primarily for doctors.
- Investigate and analyze Clinical-related customer inquiries, and complaints.
- Ensure timely Clinical support to customer needs whether remote or face-to-face.
- Support Clinical education activities which includes the following: live and online events, coordinating with clinical speaker, presenting clinical content, congress, coordinate with clinical speaker, present clinical contents.
- Must have a professional outgoing personality, positivity and patience.
- Must be able to multitask and able to handle stressful situations while giving high quality service.
- Participate in special projects and/or training when requested, as well as proactive team and individual efforts to achieve department and company goals.

**In this role, you’ll need**
- 1 year of experience in customer relations in dental related areas is desirable.
- Good knowledge of basic computer operations and Microsoft Office tools.
- Work in a full-time position, from Monday to Friday in regular working hours.
- Willing to travel.
- Being a Self-learner.

**Education**:

- Bachelor degree in Dentistry. Specialization in orthodontics is desirable.
- Advanced English.

**Sound like a good fit?**

Great Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.

**About Align**

Align Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work - these are just some of the things employees say make Align Technology a great place to work.

We respect your privacy. Please review our Applicant Privacy Policies for additional information.

**Global Diversity Statement**:
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.

**Equal Opportunity Statement