Sr Technical Support Associate
hace 6 meses
**JOB DUTIES**:
- First point of contact with on field installers
- Investigate and resolve technical issues
- Track request resolution for documented cases
- Provide top tier technical assistance
- Build relationships with customers
- Develop and share knowledge
**YOU MUST HAVE**:
- High School Diploma, or equivalent.
- 1-2 years of Technical Support or customer service experience
- English proficiency
**WE VALUE**:
- Experience with Salesforce and TalkDesk
- Bachelor's degree in Computer Science, or a technology-related discipline
- Experience in the industry is preferred
- Good interpersonal and verbal & written communication skills
- Good time management skills
**WHAT'S IN IT FOR YOU?**:
- Continuous growth and training
- Dedicated leveling career path
- Salary increase based on supported product lines
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