Operations Representative

Operations Representative
** On-site role Mon-Fri (w/1 hour lunch)**

With our core values - People People People, Community Responsibility, Customer Focus, Excellence through Quality - we hope to empower our employees to achieve the mission of OOCL.

**What is OOCL?**

OOCL is **one of the world's largest** integrated international container transportation, logistics and subsidiary companies. As one of Hong Kong's most recognized global brands, OOCL provides customers with fully integrated **logistics and containerized transportation services**, with a network that encompasses Asia, Europe, the Americas, Africa and Australasia.

Within our organization, the Operations department works directly with terminals, rails, depots, motor carriers and suppliers in the region daily. Specifically, Operations is ensuring all equipment is in good order and moving timely. This is accomplished through the use of internal systems for planning and monitoring equipment flows, managing empties to booking ratios, ensuring empty availability for vessel repositioning, while making sure no equipment is idling in the region.

**OOCL Benefits (What we offer to you)**:
**All full-time employees** enjoy these outstanding benefits, while in a safe, friendly, clean, business casual office environment. Benefits include:

- Competitive salary
- Supplemental medical dental and vision
- Life insurance
- Vacation
- Christmas bonus
- Food Vouchers
- Savings fund

**Responsibilities**:

- Dispatch directly with house truckers all import and export door move job orders and availability status. Timely and accurate door job order creation is required.
- Monitor all dispatched job orders to ensure appointments are made and communicate all items not meeting OOCL requirements directly to Supplier. Monitor and enforce adherence to supplier appointment compliance.
- Communicate with customer service for any appointment changes or missed appointments as information is received from the supplier. Handle exceptions and service recoveries within company and departmental guidelines.
- Communicate/coordinate with our Operations group, (PROCUREMENT) regarding any concerns or shortcomings related to supplier performance/power availability.
- Update actions and service shortfalls in OOCL systems.
- Keep VTM updated and analyze opportunities for better routes and costs.
- Evaluate suppliers every 6 months and review important points of service.

**Preferred Skills**:

- Customer service skills
- Truck tariffs, overweight, shipper handling, import and export process
- Store door import and export process (coordinate with port office, Truck vendor, customs, and customers appointments in facility)
- Government rules and regulations
- Knowledge of OOCL enterprise system
- Analytical research

**Qualifications**:

- Customer relations telephone, ability to multi-task
- Excellent verbal and written communication
- Attention to detail and vendors relations

**Be part of a team**
- Have a collaborative mindset as your daily interactions will include working with our customers and with many people in various departments within our organization in a team-based environment.
- Bring your experience and thrive on proactively suggesting opportunities to increase efficiencies to improve the current process

**All employment is contingent upon the successful completion of a background check