Senior Servicenow Business Analyst

hace 2 semanas

Guadalajara, México BAXTER A tiempo completo

**This is where you save and sustain lives**

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

**About Baxter**

Our products and therapies touch the lives of millions of people around the world every day, which is why we are focused on transformative innovations that bring smarter, more personalized care to all of us. For 87 years and counting, we have been at the critical intersection where the ideas that save and sustain lives meet the providers who make it all happen. And now, we are determined to realize our boldest opportunities to transform global healthcare for years to come.

**Your role at Baxter**

The ServiceNow Business Analyst is responsible for gathering IT and business stakeholder requirements related to ServiceNow and partnering with the ServiceNow Application Architect and development team to transform the requirements into a viable solution. The ServiceNow Business Analyst will focus primarily on ServiceNow Catalog Items (70%) but will also be engaged in other ServiceNow initiatives (30%).

**Your team**

We develop quality products with the patient in mind, so our marketing efforts are also patient-centric. That means you can be proud of our work and the value we provide to people every day.

As a large, multinational organization, you have the opportunity to expand your knowledge through collaboration with a variety of individuals, exposure to different facets of our portfolio, and a supportive leadership team that encourages ongoing development

**What you'll be doing**
- Work with business and IT stakeholders to gather requirements for new and modified Request Catalog Items
- During requirements sessions, provide recommendations to streamline and optimize processes and align with the overall Catalog framework
- Document full requirements, including form layout, fields, and workflows
- Partner with the ServiceNow Application Architect and development team to determine the best technical solution to address the requirements
- Perform testing in pre-Prod environments to ensure that the documented requirements are met. Defines test cases and acceptance criteria.
- Manage incoming requests for new Catalog Items, updates to Catalog Items, and ServiceNow enhancements. Keeps stakeholders informed on request status and timelines.
- Assist with the development and delivery of end user training
- Define and implement a continuous improvement life cycle to ensure that catalog items are reviewed and optimized
- Perform business analyst activities related to the continued growth of the ServiceNow platform at Baxter, including the deployment of additional modules and functionality.
- Assists with platform upgrade efforts, including testing

**What you'll bring**
- At least 3 years in a business analyst role
- At least 2 years experience with ServiceNow
- Knowledge of ITSM processes, including Request Management, Change Management, Configuration Management, Incident Management and Problem Management.
- Experience working in a global setting
- Project management / project leadership experience a plus
- Knowledge of Lean Six Sigma principles a plus
- Knowledge of process automation concepts a plus
- Proven ability to successfully work in a matrix team environment that presents significant change and tight timeframes.
- Excellent communication skills (both written and verbal) with strong presentation and facilitation skills at all levels in the organization (from individual contributor to executive level)
- Strong interpersonal skills. Ability to build positive relationships with key stakeholders.
- Strong analytical and problem solving skills

**Education Requirements**:

- Bachelor’s degree required
- ITIL Foundation (or higher) certification is highly desired

**Reasonable Accommodations**

**Recruitment Fraud Notice**

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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