Manager, Customer Quality

hace 2 meses

Piedras Negras, México Knorr-Bremse A tiempo completo

**LOCATION**:Acuna / Coahuila (MX-COA), Mexico |
**BRAND**: Bendix |
**REQUISITION ID**:4513 |
** JOB GRADE**: 17

|
** ON-SITE/REMOTE**: On-site

**JOB DESCRIPTION**:
**Position Summary**:
Manage Quality leads of all Acuna Plants to ensure Quality processes are followed at each Acuna location and efforts are focused to meet Quality goals. Driving a Zero-defect mindset with proactive approach to prevent quality spills to customers is required. The involved responsibilities & activities include working & interacting with Quality Leads, customer Quality Engineer and each Acuna plant to actively support common Site and company goals

**Essential Functions**:

- Focus Quality leads to achieve Plant Quality Goals (CPPM’s, FTF & Scrap)
- Ensure Quality Leads and their teams adhere to KPS Quality rituals and provide support to plants as needed.
- Ensure to keep Quality standards across the plants.
- Drive process audits to detect quality issues and implement actions to prevent quality spills
- Actively support Plants to achieve Plant goals (Safety, Quality, Delivery and Cost Deployment)
- Control OT (overtime) and optimize resources utilization to provide support to all production shifts.
- Drive sense of urgency to customer complaints by complying with customer expectations on reaction times and completing 8D on time.
- Supervise/coordinate CQE’s to provide support to plants for customer containments, 8D reports, RMA’s, scorecards and all customer related reports.
- Promote continuous Quality activities/processes for “Zero Defect” mindset
- Promote company values at all Department levels
- Drive problem solving culture within department
- Promote use of processes to reduce operator dependency (Poka-yokes, electronic data collection, etc.). Coordinate efforts to standardize processes among plants
- Ensure quality documents are updated (Control Plans, Quality Alerts, etc.)
- Structure and follow up daily quality findings to resolution
- Support implementation of actions derive from Quality Initiatives (QI)
- Drive processes to reduce/eliminate 200% inspections through the use of Poka-yokes.
- Support PSA Activities and procedures with team members.
- The employee has the authority to stop the production line, when he/she notices that the product has a quality problem or defect.
- Knows and communicates the need for product safety.
- Perform all those activities that by the nature of the position are required.

**Management & Supervisory Responsibilities**:

- Job **is** **NOT directly** responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management).

**Knowledge**:

- Automotive core tools knowledge (APQP, SPC, MSA, PPAP)
- General knowledge of ISO/IATF16949
- Six Sigma Tool concepts (plus)
- Proficient in Microsoft Applications such as Excel, Word, PowerPoint
- Basic General concepts of SPC
- Product Safety
- Pneumatic system (plus)
- Product safety initiatives (plus)

**Experience**:

- Minimum 5 years in Quality at manufacturing
- Minimum 5 years in supervisory roles/responsibility

**Skills**:

- Proactive
- Strong communication skills both oral and written
- Must be bilingual (English/Spanish)
- Highly motivated individual
- Multi task leader
- Work under pressure
- Self-directed

**Education/Certifications**:

- Degreed - Engineering preferred

**What does Bendix have to offer you?**
- Work-life balance that includes Paid Vacation & Holiday Paid Time Off
- Vacation Premium
- Major medical expenses
- Christmas Bonus
- Life insurance
- Educational assistance program
- Wellness program
- Saving Fund
- Pantry Vouchers
- Personal Days Paid
- Permits paid for: Marriage or Death of a direct relative
- Attendance Bonuses
- Cafeteria Subsidy
- Subsidy for prescription glasses
- Medical service in plant
- Recognition Programs
- Gym

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