Service Leader

hace 2 meses


Iztapalapa, México DiaSorin A tiempo completo

Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world.

Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the "Diagnostics Specialist."

Why Join Diasorin?

**Impactful Work**: When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world.

**Global Reach & Innovation**: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry.

**Diverse and Inclusive Culture**: We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive.

**Join Our Team**: If you're passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We're looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward.

Job

Title

Service Leader - Latam

Job

Facts

**Organizational Area**: Services

**Country / State**: Bogotá / Colombia

**Place of work**: Latam

**Home / Office based**: Office-based

**Legal Entity**: DiaSorin Mexico S.A. de C.V.

**Professional Family**: AMS

**Reporting To**: Latam Director

Kind of contract
- Full Time / Part Time: Full time
- Permanent / Temporary: Permanent

**Job ID**:
Job

Scope

YOUR MISSION

Main

**Responsibilities**:
YOUR CONTRIBUTIONS

Coach the service people in the field guaranteeing the correct customer approach both in the technical aspects and softs skills

Train, provide and follow-up the Healthy and Safety aspects of the Service Activity promoting the safe environment for your employees, implementing new actions if necessary

Work close in the field with the Sales Team in order to check and to guarantee the client experience

Maximize customer retention rates by ensuring customer satisfaction in the proactively way

Follow the base installation and propose the correct allocation of resources effectively

Manage and control the quality of Services of the Third Party guarantying the correct SLA

Manage, develop, implement, and follow up the Implementation Projects

Manage, develop, implement, and follow up the Automation Projects

Manage the Refurbish Center and follow up all activities related

Work with the Distributors providing the training needs, following the quality of Service and controlling the equipment performance

Ensure effective cost management of the Service Department (Labor, Spare Parts, Assets, etc)

Represent the needs of the Service Department during meetings with the Managements and other departments within the organization.

Collaborate with Corporate Service to ensure compliance with the corporate policies, and supply adequate inputs into the Service Organization

Handle and maintain the recommended spare parts stock level, according to the corporate policies defined by the Corporate Service

Implement the upgrade and retrofit programs, according to what agreed during the International Service Meeting, and defined by the Corporate Service

Handle, monitor and improve the effectiveness of the Services Call Center

Handle, monitor and improve the effectiveness of the “Technical Support” to the Field Engineers (activities to be performed by the “Instrumentation Specialist”)

Establish, track, and communicate departmental Key Performance Indicators (KPI) to measure performance, identify areas for improvement, and recognize success

Guarantee the accuracy of all audit process ensuring the correct procedures and the business alignment

Manage the stakeholder’s activities, contributing ethically and technically in the presentation of DiaSorin products

**Qualifications**:
Experience

Personal Strengths

Mobility

YOU

**Education / Specialization**:
Bachelor’s degree in Engineering, Business Area or Health Fields
Post Graduation’s degree in Business is a plus

**Experience**:
5+ years of professional experience in the Diagnostic sector a managerial position in Services

**Technical Competencies**:
Knowledge of the laboratories’ process flow, equipment maintenance and refurbishment
Project Management - validation and integration

Seasoned experience in using Microsoft Power Point, Word and Excel

**Skills**:
Strong leadership, coac



  • Iztapalapa, México OneCarNow! A tiempo completo

    The Team Leader is responsible for leading the Customer Service team with the objective of achieving customer satisfaction and retention, responding to requests regarding payments (extensions, payment reports and unblockings), meeting the requirements for resolution of the car inventory needs (repair, warranty, insurance support, theft or damage reports)...


  • Iztapalapa, México OneCarNow! A tiempo completo

    The Team Leader is responsible for leading the Customer Service team with the objective of achieving customer satisfaction and retention, responding to requests regarding payments (extensions, payment reports and unblockings), meeting the requirements for resolution of the car inventory needs (repair, warranty, insurance support, theft or damage reports)...


  • Iztapalapa, México Willis Towers Watson A tiempo completo

    **Summary**: The Service Delivery Management - Global Lead position will play a pivotal role in ensuring the successful delivery of IT services across all regions globally by effectively overseeing business relationships, service performance, and ensuring the comprehensive resolution of systemic performance challenges. The Service Delivery Management -...

  • Training Leader

    hace 1 semana


    Iztapalapa, México Albéa A tiempo completo

    **Human Resources - Communication**: **Training Leader**: - Queretaro - , Mexico- Posted On 07 June 2024 - Experience - Experienced- Type of contract - Permanent- Type of job - Human Resources - Communication**About Albea & the Product line that is recruiting** Albéa is a global leader in beauty, personal care, oral care, pharmaceutical and food packaging....


  • Iztapalapa, México Radware A tiempo completo

    Service Provider Sales Manager, Mexico - (2300008I) **Service Provider Sales Manager, Mexico** **What is the job?** ü You will be responsible for driving profitable growth with strategic Service Provider accounts in Mexico. ü Maintain an appropriate pipeline and a healthy forecasting accuracy. ü Understand complex business opportunities in the...

  • Field Service Technician

    hace 2 semanas


    Iztapalapa, México Milacron A tiempo completo

    Field Service Technician Position Summary: Shaffer Mixers is looking for a Field Service Technician to support clients in Latin America. Essential Duties and Responsibilities include the following: The Field Service Technician will provide service and repair techniques involving diagnosing and correcting malfunctions of food preparation equipment....


  • Iztapalapa, México Trinseo LLC A tiempo completo

    Overview: Customer Service Representatives are accountable to interface with Customers and multiple Business and Functional partners to deliver exceptional service to customers and profitability to Trinseo. By building successful relationships, they pull together and align multiple internal and external resources and capabilities to achieve customer...


  • Iztapalapa, México Atos A tiempo completo

    **Service Delivery Supporter 2**: - Publication Date: Mar 20, 2024- Ref. No: 510353- Location: Mexico City, Mexico city, MX, 06600**Who we are.** Together we create **reliable and responsive digital foundations** for the world’s businesses, institutions, and communities. Learn more on **Advancing what matters** **The future is our choice** At Atos, as...

  • Customer Service Analyst

    hace 3 semanas


    Iztapalapa, México Carrier A tiempo completo

    **Country**: Mexico **Location**: LOC5014:FSS- Insurgentes Sur #664 Piso 4 Col. del Valle C.P. 03100, Mexico City **Role**: Customer Service Analyst (Logistics) **Location**: LOC5014:FSS- Insurgentes Sur #664 Piso 4 Col. del Valle C.P. 03100, Mexico City **Full/ Part-time**: full time **Build a career with confidence** Carrier Global Corporation, global...

  • Logistics Team Leader

    hace 2 semanas


    Iztapalapa, México Ecolab A tiempo completo

    Ecolab is seeking a **Logistics Supervisor **to be a self-directed achiever with the ability to wear many hats of operations management and lead a team of employees to improve safety, quality and productivity metrics. You will have the opportunity to lead various process improvement projects and participate with cross-functional teams on warehouse and...

  • Ets Technical Leader

    hace 2 meses


    Iztapalapa, México Emerson A tiempo completo

    Project technical responsible for the ETS product scope giving support to the Project Manager for main activities as: Functional Design development, planning of engineering resources for the project, Bill of Materials approval, technical documentation review to be approved for construction, coordination of testing activities FAT & SAT and responsible for...

  • Business Leader

    hace 1 semana


    Iztapalapa, México Ikano-Retail A tiempo completo

    **Descripción de la empresa** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a...


  • Iztapalapa, México HSBC A tiempo completo

    **Business Intelligence Senior Manager** **Purpose of the position**: The role is responsible for providing direct support to segment leaders, ensuring the delivery of timely information for decision making. The main responsibility is to support the sales teams to meet the goals and strategy of the branch network. - Generation of Business Intelligence that...


  • Iztapalapa, México HSBC A tiempo completo

    **Business Intelligence Senior Manager** **Purpose of the position**: The role is responsible for providing direct support to segment leaders, ensuring the delivery of timely information for decision making. The main responsibility is to support the sales teams to meet the goals and strategy of the branch network. - Generation of Business Intelligence that...


  • Iztapalapa, México Tricon Energy A tiempo completo

    **Overview** Come discover why Tricon has been certified as a Great Place to Work®! The award is based entirely on what current employees say about their experience working at Tricon. Great Place to Work® is the global authority on workplace culture, employee experience, and the leadership behaviors proven to deliver market-leading revenue, employee...


  • Iztapalapa, México Rockwell Automation A tiempo completo

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • Gcp Security

    hace 2 semanas


    Iztapalapa, México Atos A tiempo completo

    **GCP Security**: - Publication Date: May 29, 2024- Ref. No: 515212- Location: Mexico City, Mexico city, MX, 06600Eviden, part of the Atos Group, with an annual revenue of circa € 5 billion is a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital,...


  • Iztapalapa, México Dresden Partners A tiempo completo

    **Descripción**: Dresden Partners specializes in connecting exceptional talent with leading global companies. We are dedicated to IT recruitment in Mexico, Latin America, and the United States. We are looking for a talented Team Leader Experiencing - 5+ yoe in call center or MKT agencie - Coordinate call center Activities and responsabilities: -...


  • Iztapalapa, México Atos A tiempo completo

    **Salesforce Admin Senior**: - Publication Date: Mar 21, 2024- Ref. No: 510811- Location: Mexico City, Mexico city, MX, 06600Eviden, part of the Atos Group, with an annual revenue of circa € 5 billion is a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in...


  • Iztapalapa, México Fast Dolphin A tiempo completo

    SAP IBP Replenishment Planning Lead Mexico City or Monterrey / Mexico Descripción Fast Dolphin is an ERP consulting company, working primarily with SAP and Oracle. We have most of our clients in the US, but also projects throughout Latin America and Canada, making us one of the leading ERP consulting and information technology firms and an excellent...