Associate Technical Program Manager

hace 6 meses

Monterrey, México Fictiv A tiempo completo

**Fictiv Exists to Enable Hardware Innovators to Build Better Products, Faster**

Fictiv, coined the "AWS of manufacturing," is a leading technology company transforming the $350 billion manufacturing industry. Our cutting-edge cloud platform uses AI and machine learning algorithms to help companies build hardware at the speed of software. Come join our growing team

**What's in it for you?**:
**Opportunity To Unlock Your Creativity**
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old-school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

**Opportunity To Grow Your Career**
There are plenty of jobs out there. The question is whether any of them will help you grow in your career. Will you be challenged by teammates to achieve your potential? Or are they roles that will ask you to do more of what you've already mastered? At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

**Impact In This Role**:
At Fictiv, we're building a company that is developing the operating system for sourcing custom mechanical parts. We already enjoy manufacturing and delivering highly complex, high-quality parts for our Fortune 500 customers who are building the future with products like autonomous electric vehicles, surgical systems, and industrial robots. As we scale our business, we are looking to expand our growth within Mexico.

In your role as Associate Technical Program Manager, you will be working directly with our manufacturing partners in the United States, you'll be using your engineering background and manufacturing process knowledge, to manage high mix/low volume projects ensuring we're executing projects within scope, to the customer requirements and within budget, while maintaining customer satisfaction. You will ensure that there is a match between our customer's requirements and the capabilities of the manufacturing partner you are assigning a project to. You will be responsible for scheduling assigned work orders and act as a Project Engineer to address any in-process questions our manufacturing partners may raise, provide production status visibility to our customers, and mitigate major project risks that pose a threat to meeting our customers specifications.

As a key member of the team, you will be taking our currently developed processes and driving their use in a new region with new manufacturing partners. Additionally, you will actively identify areas for improvement in your workflow and in the systems used by the Technical Project Management team, and will drive those improvements through cross functional projects.

We have two sets of customers—our builders, who order parts through us, and our manufacturing partners, who manufacture and assemble these parts—and you'll take the inputs from our builders and work with our manufacturing partners to deliver on our builders' expectations. At Fictiv, we believe in creating the world's premier platform for hardware manufacturing, and you'll be playing a critical role in making that happen.

You will report to the head of Program Management.

**What You'll Be Doing**:

- Project Management - Manage projects throughout entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline.
- Risk Mitigation - Mitigate risks and coordinate with various stakeholders (internally and externally) in order to ensure the on-time delivery of an order to the builders' design specifications.
- Work Order Assignment - Take ownership of scheduling and overseeing the distribution of your assigned manufacturing work orders to members of our manufacturing partner network in order to fulfill our builders' orders on time.
- Production Issue Resolution - Answer open technical questions that our manufacturers may have around how best to manufacture the parts, and build the products that we have assigned to them.
- Change Order Management - Ensure post-sale change requests from all stakeholders are evaluated, and appropriately implemented while mitigating any associated risks.
- Continuous Improvement - Identifying areas of improvement and driving tactical and strategic improvements to the Technical Project Management workflow.
- Communication Management - Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements

**Desired Traits**:

- Bachelor's degree in engineering and 3-5 years equivalent engineering related work experience in hardware / manufacturing as an OEM or, ideally, as a contract manufacturer.
- Strong team orientation & communication skills, excellent verbal and written communication skills.
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