Credentialing Analyst

Credentialing Analyst, Operations, Customer Service & Support
The Credentialing Analyst ensures the Authorization and Authentication process for Confirmation Customers on the Confirmation platform. They gather appropriate documentation, analyze processes, and follow procedures to ensure we keep in line with SOC guidelines and correctly set up as well as maintain accounts of new banks and firms.
This role plays a vital part in preventing fraud on the Confirmation system. Credentialing Analysts are required to always conduct themselves in a professional manner and provide accurate, timely and detailed information about Confirmation to both internal staff and external users.

**_About the Role:_**
In this opportunity as a Credentialing Analyst, you will:
Analyze, organize, and prepare the final submission of validation evidence and approve them.
Re-inspect the professional credentials for active accounts to ensure accurate & secure access to the platform.
Follow all established business practices.
Account/Database Maintenance: update settings at both the account and user including updates of contact information, accounts’ functionality, perform merges and other actions as appropriate.
Closely work with Sales to set up new accounts and departments.
Investigate potential customers and approve or remove registrants as needed.
Conduct timely follows-up with users and/or internal stakeholders.
Other duties relating to customers as assigned.

MAJOR AREAS OF ACCOUNTABILITY:
Directly works with Customer Support Representatives along with Sales, Finance, Product, IT, and the Advanced Solutions team to fulfill customer/sales requests.

**_About You_**
You’re a fit for the role of Credentialing Analyst if your background includes:
1 year experience in a customer-facing position or equivalent experience desired. Technical degree preferred.
Fluent written and verbal communication skills in English.
Superior at noticing details and preparing flawless documents.
Meticulous online research and investigation skills.
Proficient with Microsoft Word, Excel, and Outlook.
Strong customer service, proofreading and editing skills & people skills.
Skilled at research methodologies and critical thinking.
Complex problem-solving and multitasking.
Work as part of a team & independently.
Ability to work in a dynamic, fast-paced environment.
A self-motivated, quick, and intuitive learner with attentive active listening skills.
Strong problem-solving, analysis, design, and testing skills.
Commitment to customers.
Proven experience owning issues to resolution.

**Location: CDMX**

**What’s in it **F**or **Y**ou**?**

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
**Hybrid Work Model**: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.

**Culture**: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more

**Wellbeing**: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, and employee incentive programs; resources for mental, physical, and financial wellbeing

**Learning & Development**: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

**Social Impact**: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact

**Purpose-Driven Work**: We have a superpower that we’ve never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people worldwide.

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Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and gr