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Technical Consultant

hace 1 mes

Guadalajara, México Finastra USA Corporation A tiempo completo

Responsibilities:
**Job Description: Technical Consultant**

**Key Responsibilities**:

- ** Client and Vendor Liaison**: Act as the primary point of contact for interface implementation between clients, vendors, and internal product teams to ensure seamless communication and project execution.
- ** Training Delivery**: Deliver comprehensive software training sessions to clients, ensuring that all users can effectively utilize our products.
- ** Technical Troubleshooting**: Diagnose and resolve connection issues and other technical problems that may arise during the implementation and use of our software.
- ** Feedback Integration**: Gather and analyze client feedback to advocate for product enhancements and process improvements.

**Qualifications**:

- ** Technical Expertise**: Strong background in software development, IT, or a related technical field.
- ** Communication Skills**: Exceptional ability to convey technical information in a clear and concise manner to non-technical audiences.
- ** Problem-Solving**: Proven experience in troubleshooting and resolving technical issues.
- ** Interpersonal Skills**: Excellent interpersonal skills with the ability to build and maintain relationships with clients, vendors, and team members.
- ** Adaptability**: Ability to adapt to changing client needs and project requirements.

**Preferred Experience**:

- Previous experience in a technical consulting role.
- Familiarity with banking software and systems.
- Experience in conducting training sessions and creating training materials.
- Previous technical experience installing and supporting core financial service provider software is a plus; examples include organizations such as Finastra, Jack Henry, Fiserv, Fidelity, Open Solutions, Data Center Inc, etc.

**What We Offer**:

- A supportive and inclusive work environment.
- Opportunities for professional growth and development.
- Competitive salary and benefits package.
- Flexible working hours and remote work options.

If you are a technically proficient individual with a knack for clear communication and a passion for helping others succeed, we would love to hear from you