Product Operation Specialist

hace 7 meses

Ciudad de México TikTok A tiempo completo

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

**Why Join Us**: Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join Us.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
Some content viewed may violate our community guidelines, which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
- Have a deep understanding and knowledge of Latin America, including local cultural norms and specific discourse on content safety considerations.
- Design and maintain high-quality prompts libraries and templates from the safety perspective and able to identify potential safety risks through daily work to improve overall performance and achieve further optimization.
- Responsible for design and execution of model evaluation based on business targets to keep improving model safety performance.
- Data analysis and insights generation based on evaluation data.
- Have a deep understanding and knowledge of Latin America, including local cultural norms and specific discourse on content safety considerations.
- Work collaboratively with internal stakeholders such as product and RD team, policy team and delivery team to understand business requirements and objectives and enhance the product user experience.
- Keep learning and stay updated with the latest and relevant industry research and investigation.
- Able to work on projects outside core responsibilities that could require different requirements, such as using assessment methods and having flexibility to support related projects.
- Willing to work on sensitive issues including but not limited to child exploitation, a variety of religious and political views, violence, adult & sexual content etc.
- Performs other duties as assigned.

**Qualifications**:
What should I bring with me?
- Bachelor's degree or above
- 3-5 years of experience in content safety
- Excellent language skills, (Spanish & English)
- Knowledge about AI or related models, familiarity with social media platforms and in-depth understanding of local culture
- Excellent oral and written communication skills
- Strong analytical reasoning, execution, and project management skills
- Experience working with international partners across different time zones and cultures
- Strong ability to learn and understand
- Familiar with common office software, evaluating experience is preferred
- Able to work in a fast paced environment.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

+++++Please ONLY APPLY with ENGLISH RESUME +++++

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