Noc Engineer

**Skills & Requirements**
- Previous experience in a tier-1 support role or similar technical support position.
- Proficiency in managing and triaging alerts and monitors using enterprise monitoring tools such as **Datadog** and Site24x7.
- Familiarity with cloud security tools like **Lacework** and **Crowdstrike** in a read-only capacity to monitor and escalate security issues.
- Experience in incident management and on-call scheduling using tools like **Opsgenie**.
- Knowledge of troubleshooting methodologies and the ability to follow detailed runbooks for basic issue remediation.
- Working knowledge of ticketing systems such as **Jira** and **Zendesk** for effective ticket management.
- Familiarity with **AWS, Azure, Apigee**, and **ELK (Elasticsearch and Kibana)** for troubleshooting, log monitoring, and collection in a read-only capacity.
- Experience with identity management platforms such as **Okta** for user support tasks.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and understandably to non-technical users.
- English Advanced.

**Main Activities**
- Manage on-call scheduling and effectively handle incident management escalation using tools like Opsgenie.
- Collaborate with other teams to improve and update runbooks based on experiences and evolving best practices.

**About Definity First**

Definity First specializes in IT Services, Cloud Business Applications & Microsoft Technologies, providing enterprise-grade solutions that translate into a successful business transformation.

We were founded in 2004, with six offices distributed across the US and Mexico. Definity First has worked for transformative, iconic companies and universities such as Tesla, Flowserve, Harvard, Berkeley, Caltech, and more.

At Definity First we do not discriminate towards gender, age, sexual preferences/orientation, religion, pregnancy, ethnicity or place of origin.

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