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hace 6 meses
No Relocation Assistance Offered
154065 - Del.Miguel Hidalgo, Mexico City, Mexico
**Objetive of the Position**:
Responsible for delivering high class customer service for Colgate People and Suppliers. Lead and/or participate on key projects and initiatives as per assignment.
**Principal Responsibilites**:
- Be customer orientated to ensure quality support that will lead to high customer satisfaction.
- Team Player by providing functional or task leadership.
- Participate in special projects.
- Have a “Can Do” positive attitude; be respectful of the direction that is provided to the end user.
- Arrive on time for shifts and meetings/commitments.
- Troubleshoot invoices, payment, POs, SC issues and involve the proper areas to get the issues resolved on time.
- Applies understanding and knowledge of the systems, products and services to assist end users.
- Identifies, creates, investigates and researches user questions and problems as well as isolating the issues to have them resolved.
- Receives and prioritizes issues, and forwards using appropriate escalation procedures within CBS request system tool.
- Prioritize Daily/Weekly tasks as necessary.
- Recommends system or process improvements, including procedures, training, and enhanced documentation (keep SOBPs updated).
- Give and seek feedback in an open, constructive and timely manner at all levels.
- Follow Performance Management & Development (PMD) and Plan Individual development (IDP)
- Follow the management with respect principles.
- Flexible on tasks and different work assignments.
- Receives a moderate level of guidance and direction. (work independent)
**Requirements**:
- Bachelor´s Degree in Finance, Economic, Administration or related.
- At least 1 year of experience in Customer Service/Assistance and/or Invoice processing
- Intermediate Excel level
- Intermediate English level (preferred)
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognised brand names as Colgate, Palmolive, elmex, Tom’s of Maine, Sorriso, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sanex, Elta MD, PCA Skin, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet and Hill’s Prescription Diet.
