IT Technical Support

hace 3 meses


Desde casa, México Union Strategies Inc A tiempo completo

**Technical Support Specialist duties and responsibilities**

Your strong IT technical skills, problem solving skills, and time-management skills are exactly what we’re looking for. Some of the main duties and responsibilities include:

- Communicate with clients to diagnose technical issues
- Provide step-by-step instructions to fix technological issues
- Provide backup solutions whenever necessary
- Provide training sessions for new hardware or software products
- Keep detailed logs of client problems, solutions, and customer satisfaction
- Provide instructions in simple terms
- Work together with other Technical Support Specialists to find solutions to more complex issues.
- Good listeners, Patient and deeply analytical. with an ability to guide customers through the troubleshooting steps necessary to resolve any issues.

**Technical qualifications**
- In-depth knowledge of a wide range of software and hardware products
- PRTG knowledge is a plus
- On site visits to remedy issues / configure equipment.
- Updates and maintains ticketing system.
- Network cabling knowledge and troubleshooting
- Proficient in cell and tablet technology
- Strong analytical skills
- Strong problem-solving skills
- Excellent written and verbal communication skills.
- Excellent customer service skills

**Network and Systems Administration**
- Understand standard networking protocols (DHCP, DNS, Firewalls, LAN, WAN, ISP)
- Configuration and maintenance of routers / firewalls / VPN / switches / wireless APs / network printers.
- Familiar with IP subnetting.
- Experience with VOIP telephony. Build back end and configure infrastructure.
- Windows Server and Active Directory experience to support customer virtual cloud environment.
- Linux basic knowledge a plus.
- Windows and NAS file server administration.
- Backup and recover. Veeam and others Backup solution is a plus
- Hyper-V and VMware knowledge and hands on

**QUALIFICATIONS**
- Working knowledge of computer systems, peripherals, and communications equipment.
- Working knowledge of computer networking and cabling infrastructure.
- Ability to work under mínimal supervision and within a team environment.
- Self-motivated to learn and acquire new skills.
- Poses excellent problem-solving skills
- Valid Ontario driver's license in good standing with vehicle

**Salary**: $7,000.00 - $8,000.00 per week

Work Location: Remote


  • Edi Technical Support

    hace 4 meses


    Desde casa, México Testing IT A tiempo completo

    **TESTING IT** Somos una empresa líder en pruebas de software, brindamos servicios en México y Nearshore a EEUU; te invitamos a unirte como **EDI TECHNICAL SUPPORT (**Electronic Data Interchange )** para ejecutar y asegurar el cumplimiento de todas las actividades de mantenimiento de nuestro cliente: Buscamos a partir de 2 años de experiência en: -...


  • Desde casa, México iMin A tiempo completo

    **Main Duties and Responsibilities**: Territory in charge: Latam + Europe region **Pre-Sales**: - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the...

  • IT Support Engineer

    hace 4 meses


    Desde casa, México Definity First A tiempo completo

    We are seeking a highly skilled and motivated **IT Support Engineer** to join our team. As a **remote position** based in **México **&** LATAM**, you will play a crucial role in troubleshooting and providing technical support to our customers. If you are a self-motivated individual with a passion for technology and excellent communication skills, we invite...

  • IT Support Specialist

    hace 4 meses


    Desde casa, México Steady Networks A tiempo completo

    Is this your dream IT Job? We are a fast growing IT Support company in need of an experienced Support Desk Specialist to join our team. Want to work in a fun environment with a fast-growing local IT Services Provider? We are looking for an experienced new team member who can help support and troubleshoot complex Windows server environments and networks. You...


  • Desde casa, México Xperiencify A tiempo completo

    We're dedicated to revolutionizing the way the world approaches online education, and we need your skills, passion and enthusiasm to do it. We're looking for our new Technical Support Specialist - someone who'll be obsessed with the challenges of: - Helping users identify and solve technical problems related to creating and publishing on the XP platform -...


  • Desde casa, México Ruptela A tiempo completo

    **DESCRIPTION** Ruptela is looking for a Spanish and English speaking Technical Support Specialist to join our talented Operations and Customer Experience team! We provide fleet management solutions based on GPS tracking and real-time vehicle monitoring and control. We develop and manufacture full solution and provide it along with in-depth knowledge and...


  • Desde casa, México Ruptela A tiempo completo

    Ruptela is looking for a Spanish and English speaking Technical Support Specialist to join our talented Operations and Customer Experience team! We provide fleet management solutions based on GPS tracking and real-time vehicle monitoring and control. We develop and manufacture full solution and provide it along with in-depth knowledge and support. This way...

  • IT Support Specialist

    hace 3 meses


    Desde casa, México Steady Networks A tiempo completo

    Is this your dream IT Job? We are a fast growing IT Support company in need of an experienced Support Desk Specialist to join our team. Want to work in a fun environment with a fast-growing local IT Services Provider? We are looking for an experienced new team member who can help support and troubleshoot complex Windows server environments and networks. You...


  • Desde casa, México Research Solutions A tiempo completo

    **Role** The Technical Support Analyst works towards ensuring the efficient operation of our employees' software and hardware systems. Your responsibilities will encompass a wide range of tasks focused on technical support. The position reports to the Technical Support Manager. **Responsibilities** - Manage technical support tickets in Zendesk ticketing...


  • Desde casa, México GSB A tiempo completo

    The Tech Support Specialist reports to a Technical Support Team Lead, and ensures critical customer issues are resolved quickly and accurately. Success in this role will be defined by: a strong customer-oriented mentality, a thorough systematic approach to troubleshooting, and the curiosity to learn about a diverse set of...


  • Desde casa, México FOGATTI INC A tiempo completo

    Key Responsibilities: 1. Providing expert technical support for our range of water heaters and air conditioner - Troubleshooting and resolving customer issues in a timely and efficient manner. 2. Collaborating with our engineering and product development teams to improve product performance and reliability. 3. Maintaining up-to-date knowledge of industry...


  • Desde casa, México iMinTech A tiempo completo

    **Main Duties and Responsibilities**: **Pre-Sales**: - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and feedback on...


  • Desde casa, México EmprexAi.com A tiempo completo

    Technical Support Specialist **Key Responsibilities**: - Provide excellent customer support for individuals with varying technical expertise. - Diagnose and resolve website-related issues through effective communication and problem-solving. - Educate and empower users in understanding website development tools and features. - Collaborate with the...


  • Desde casa, México GSB A tiempo completo

    The Tech Support Specialist reports to a Technical Support Team Lead, and ensures critical customer issues are resolved quickly and accurately. Success in this role will be defined by: a strong customer-oriented mentality, a thorough systematic approach to troubleshooting, and the curiosity to learn about a diverse set of...


  • Desde casa, México USS A tiempo completo

    **Technical Support Representative** At USS, we are looking for the best Customer Service Representative profiles to provide the best service to our clients. We are looking at GDL for these profiles for our new campaigns and challenges. - **If you speak English and you like remote work, apply!**_ As a Bilingual Tech Support Representative, you'll help...


  • Desde casa, México Ciena A tiempo completo

    **Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...

  • Technical Product Manager

    hace 3 semanas


    Desde casa, México Azka IT Consulting A tiempo completo

    **AZKAIT** es una empresa mexicana que busca y conecta el mejor talento IT con empresas de Latinoamérica y Estados Unidos. Buscamos tu talento como profesional de **Technical Product Manager**. **Requisitos**: - Licenciatura en Ciencias de la Computación, Ingeniería o campo relacionado. Un título superior a éste es una gran ventaja. - Inglés...


  • Desde casa, México iMinTech A tiempo completo

    **Main Duties and Responsibilities**: **Pre-Sales** - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and feedback on customers...


  • Desde casa, México Ciena A tiempo completo

    **Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...


  • Desde casa, México Ciena A tiempo completo

    **Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...