Application Support Analyst

hace 6 meses

Tlahuac, México Thomson Reuters A tiempo completo

**About the Role**:
In this opportunity as an **Application Support Analyst - Salesforce & Order Capture**, you will:

- Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
- Responsible for monitoring and analyzing business operational and technical key metrics.
- Effectively articulate complex problems, concepts, and solutions to varied audiences.
- Contribute to the strategy of the department and drive implementation of department goals that support the company’s core values.
- Participate in complex initiatives such as large-scale upgrades.
- Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.
- Ensure documentation, processes, and procedures are updated regularly.
- Participate in a continuous learning culture and a curiosity about emerging technologies.

**About You**:
You are a fit for the role of **Application Support Analyst - Salesforce & Order Capture** if you have:

- 3+ Years of experience in software development and/or technology infrastructure and operations.
- Bachelor’s degree or equivalent required; Computer Science or related technical degree preferred.
- Fluent in speaking and writing English.
- Proven track record of success participating in projects and initiatives even with ambiguous details provided.
- Strong customer service, problem solving, organizational and conflict management skills.
- Strong IT Service Management and standards experience.
- Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills.
- Proven ability to learn new technologies quickly.
- Hands-on experience with programming and scripting languages.
- Comfortable in a fast-paced environment and motivated by complex technical and business challenges.
- ITIL Certification preferred.

**What’s in it For You?**

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

- ** Hybrid Work Model**: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- ** Culture**: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
- ** Wellbeing**: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
- ** Learning & Development**: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
- ** Social Impact**: Nine employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
- ** Purpose Driven Work**: We have a superpower that we’ve never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

LI-AC1

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

**Accessibility**

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek tal

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