Application Engineer

hace 2 meses


Monterrey, México Alten Mexico A tiempo completo

**Responsibilities and Duties**:

- Monitor Application Issues.
- Provide guidance to Internal and External users with processes through the different channels.
- Monitor the different contact channels.
- Solve Incidents and Service requests on a daily basis.
- Create reports and dashboard for users and support team.
- Develop and review knowledge documentation including white papers, troubleshooting guides and knowledge articles
- Achieve the defined goals defined in the KPIs, team & company goals.
- Attend team activities, meetings, KT, etc.

**Qualifications**:

- Bachelor’s degree in **IT, Computer Science, Software Engineering** or related experience.
- ** English - Advanced.**:

- 1-3 years of software customer experience
- Experience with ERP, CRM, ECM is a plus
- Experience with Salesforce Reports and Dashboards is a plus
- Excellent communication and articulation skills with ability to work effectively in distributed teams.
- Exhibit excellent problem-solving skills, interpersonal and organizational communication skills, and proficiency in a multitude of software platforms.
- Adaptability to process changes.
- Experience with Microsoft Excel is a plus.


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