Resident Engineer

Warranty coordinator processes warranty claims and assists customers through the entire claims process until RC and Countermeasures are implemented at Tier1. Your responsibilities include collecting data from technicians, communicating with the customer, processing warranty claims, tracking parts. You review warranty submissions, accept or reject claims, collaborate with vendors, and address any issues and settle disputes relating to the warranty contract. You also make suggestions to provide customer satisfaction and enhance customer experience. Perform research on warranties and prepare customize warranty papers for work. Review all warranty claims and administer it with warranty awarded. Coordinate with manager and prepare repair order for authorization as per warranty requirement. Assist various departments and fulfill all warranty requirements. Monitor all customer inquiries and requests on all warranty issues. Supervise all information and update database and prepare require filling documents. Ensure customer satisfaction and ensure compliance to all warranty specifications. Evaluate databases and complete all data entry for warranty claims and filings. Monitor defective products and withdraw specific batch of products if required. Manage all warranty claims, resubmit claims of required and ensure appropriate action. Maintain records of customer details and warrantor references. -Confer with customers by telephone or in person to provide or get information about products or obtain details of complaints. -Check to ensure that appropriate changes were made to resolve customers' problems. -Respond to customer problems or complaints. -Keep records of customer interactions, QA Matrix and Pulls&Repairs sharepoint, recording details of inquiries, complaints, or comments, as well as actions taken. -Respond to customer problems or complaints. -Launch 3CPR projects at Customer facilities. -Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. -Provide quality notifications to customers. -Order tests that could determine the causes of product malfunctions. -Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. -Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims. -Inspect items for damage or defects. -Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. -Recommend packing or shipping methods. - 5 years of experience in Product Engineering, Quality, SQA, preferably in Automotive Industry, Warranty Systems - Bachelor's degree in Mechanical, Electrical, Industrial, Electronic Engineering. - English Fluently - Knowledge in Gasoline Engines & GD&T -Product Engineering System Knowledge as: CN/IAA/TSA, EBOM, Team Center, etc. - Knowledge in WCM or Lean Manufacturing. - Excellent interpersonal skills, high level of emotional intelligence and skilled at building relationships open mind. - Strong analytical skills - High energy and personal motivation with a consistent "can do" attitude

Our benefits reflects the FCA commitment to helping you reach your personal and professional goals. In addition to an environment that promotes career development, we offer benefits for a healthy lifestyle and a rewarding future, designed to take care of you and your family, in various stages of life.

As a global company, our employee packages will vary by country, customary norms and the legal entity into which you are hired.