Travel Support Specialist Global

hace 2 semanas

Ciudad de México Ten Group A tiempo completo

**Overview**

As an expert in the travel market you will use your knowledge, experience and know how to deliver best in class service specific to Travel, working to achieve the goals and objectives of the Global Travel Strategy/Proposition. You will provide support to our regional travel teams with complex requests including, but not limited to, ticket issuing, reissuing, cancellations, refunds and exchanges, along with supporting our Commercial and Finance teams with ensuring accurate booking data is stored in our back-office systems. Your exceptional comprehension of the GDS booking technology and passion for travel, will help to drive supplier revenue results through utilizing relationships and/or contracts to achieve peak performance within Travel.

**Reasonable Accommodations Statement**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions

**Who We Are**

At Ten our goal is simple, to become the most trusted service business in the world.

We are already the global market leader for lifestyle management and concierge services, providing services from a 22 strong global office network with over 1200 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.

To find out more about Ten, please watch this short video here.

**Essential Duties and Responsibilities:
**Systems**
- Amadeus [in all regions where we have GDS in place]
- Travel Back-Office System
- CRM [Ten Maid]
- Travel Portals / Systems as required [i.e. eGlobalFares]

**Support**
- First line of support for Global Disaster Recovery
- Part of the core global 24/7 coverage for Travel Operations as a Travel Support Specialist
- Assist & coach Lifestyle Managers to help develop their GDS skills
- Assist & support Lifestyle Managers to identify the right schedules/fares for flight bookings
- Support Team Managers carry out monthly Quality Assessment of Travel Lifestyle Managers
- Create new vendors in our back-office system as required
- Assist with out of hours product support for the online platform [password resets/queries]
- Resolve member queries to navigate the online platform to book travel components
- Manage staff travel requests for employees globally

**Fares & Ticketing**
- Quality check of all PNRs
- Ticket flight reservations for Lifestyle Managers in required markets within agreed SLAs
- Action and support flight changes, reissues, cancellations and revalidations within agreed SLAs
- Process refunds for reservations booked and issued through our IATA(s)
- Create confirmations in our travel back office system for travel bookings Amadeus Queues
- Manage queues daily in Amadeus; action and/or allocate per regional requirements
- Liaise with Lifestyle Managers regarding schedule/equipment changes Finance / Supplier Revenue
- Manage and seek resolution for any ADMs/ACMs received from airlines for reservations booked and issued through our IATA(s)
- Support and manage ARC and BSP reconciliation
- Assist creating Single Use Credit Cards for Staff Travel and Surprise & Delight requests
- Support payment reconciliation & commission log; including balance/collection reports
- Track and monitor the Travel & Expense Forecast for Staff Travel Requests; support with keeping under the global fiscal year budget

**Requirements**:
**Behavioral Expectations**:
As a Travel Support Specialist, you will be expected to role model the behaviors associated with our values: Member Focused, Trustworthy, and Pioneering. This means approaching your work every day with a positive, solution-oriented and supportive attitude, and setting high standards for yourself.

**Education/Experience**

**Tens Online Platform ce**:

- Degree level education or equivalent industry experience
- Minimum of 2 years of GDS experience booking Domestic & International Flights including Published and NetFares; Amadeus preferred
- Knowledge of Travel industry regulations and operating licenses
- Experience working with IATA, BSP and ARC
- Well-travelled with a good international understanding of different destinations
- Excellent research skills
- Comprehensive knowledge of Office Word, MS Outlook Knowledge, Skills and Behaviors:
**Knowledge, Skills and Behaviors**:

- Fluent in English, both written and spoken
- Ability to be able to perform work accurately and thoroughly independently
- Pas

  • Travel Guide, Trilingual

    hace 5 días

    Ciudad de México, Ciudad de México Travel + Leisure Co. A tiempo completo

    We Put the World on VacationAt Travel + Leisure Co, our mission is simple:to put the world on vacation. Our membership travel and vacation exchange brands, including RCI, 7Across and Travel + Leisure GO, are shaping the future of the travel industry by creating new possibilities for travelers. Every day is a chance to learn something new and turn vacation...

  • Bilingual Travel Consultant Native Sabre

    hace 5 días

    Ciudad de México, Ciudad de México American Express Global Business Travel A tiempo completo

    Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.Ready to explore a career path? Start your journey.What You'll Do on a Typical Day-...

  • Travel Advisor Specialist

    hace 6 días

    Ciudad de México, Ciudad de México Booking With Brooke A tiempo completo

    Are you passionate about travel and enjoy helping others plan their dream vacations? Here's an exciting business opportunity tailored just for you Become a Remote Travel Advisor Specialist working from home and embark on a fulfilling journey in the dynamic travel industry. No prior experience is necessary - we offer comprehensive training, certification,...

  • Travel Guide, Trilingual

    hace 5 días

    Ciudad de México, Ciudad de México Travel + Leisure Co A tiempo completo

    We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our membership travel and vacation exchange brands, including RCI, 7Across and Travel + Leisure GO, are shaping the future of the travel industry by creating new possibilities for travelers. Every day is a chance to learn something new and turn...

  • Travel Guide& Bilingual

    hace 5 días

    Ciudad de México, Ciudad de México Travel + Leisure Co. A tiempo completo

    We Put the World on VacationAt Travel + Leisure Co, our mission is simple:to put the world on vacation. Our membership travel and vacation exchange brands, including RCI, 7Across and Travel + Leisure GO, are shaping the future of the travel industry by creating new possibilities for travelers. Every day is a chance to learn something new and turn vacation...

  • Travel Intrapreneur

    hace 5 días

    Ciudad de México, Ciudad de México Ventura TRAVEL GmbH A tiempo completo

    Are you ready to take the next step in your career and start a company within a company ? We are looking for passionate people, who want to show the world, what they are capable of. If you have a passion for trekking, hiking (and mountains), a deep knowledge of the tourism industry and an extended network it is your time to show your full potential. With...

  • Travel and Expense Specialist

    hace 4 días

    Ciudad de México inDrive A tiempo completo

    Mexico City, Mexico - full time - Now we are looking for a Travel Specialist that will be able to maintain all business trips for our LATAM employees. If you have relevant experience, we're waiting for your CV! **What you will do**: - Advice on business trip arrangement process- - Assistance in booking tickets, hotels, other travel related services- -...

  • Travel Counselor-25

    hace 3 semanas

    Ciudad de México American Express Global Business Travel A tiempo completo

    As an American Express GBT Overnight Corporate Travel Counselor, you will join a team of other highly skilled Travel Counselors who provide exceptional traveler care to our corporate clients as BBVA. This exceptional, high touch service will create a positive experience that will leave your travel clients truly impressed. You will be accountable for both...

  • Travel Counselor-25

    hace 6 días

    Ciudad de México, Ciudad de México American Express Global Business Travel A tiempo completo

    As an American Express GBT Overnight Corporate Travel Counselor, you will join a team of other highly skilled Travel Counselors who provide exceptional traveler care to our corporate clients as BBVA. This exceptional, high touch service will create a positive experience that will leave your travel clients truly impressed. You will be accountable for both...

  • Financial Analyst

    hace 2 meses

    Ciudad de México AIG A tiempo completo

    Who we are - American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse...

  • Digital Travel Marketing Specialist

    hace 6 días

    Ciudad de México, Ciudad de México Booking With Brooke A tiempo completo

    Digital Travel Marketing Specialist - Transform Your Passion for Travel into a Thriving Career About Us: Join our team of Digital Travel Marketing Specialists and embark on an exciting journey in the travel industry. We specialize in leveraging digital marketing strategies to promote travel experiences, and we're looking for individuals like you who have a...

  • Travel and Expense Specialist

    hace 6 días

    Ciudad de México, Ciudad de México inDrive A tiempo completo

    Mexico City, Mexico- full time Now we are looking for a Travel Specialist that will be able to maintain all business trips for our LATAM employees. If you have relevant experience, we're waiting for your CVWhat you will do: Advice on business trip arrangement process Assistance in booking tickets, hotels, other travel related services Expense report...

  • Specialist - Technology Support Services

    hace 4 semanas

    Ciudad de México Wesco A tiempo completo

    As a Specialist - Technology Support Services, you will be the trusted advisor and technical support professional for the Wesco Global Solutions business. The Technology Support Services team is the first tier of support in all our technologies. The team are technical advisors to Communications and Security Solutions (CSS), Electrical and Electronic...

  • Specialist - Technology Support Services

    hace 3 semanas

    Ciudad de México Wesco A tiempo completo

    As a Specialist - Technology Support Services, you will be the trusted advisor and technical support professional for the Wesco Global Solutions business. The Technology Support Services team is the first tier of support in all our technologies. The team are technical advisors to Communications and Security Solutions (CSS), Electrical and Electronic...

  • Bilingual Travel Consultant Native Sabre

    hace 3 semanas

    México American Express Global Business Travel A tiempo completo

    Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. What You’ll Do on a Typical...

  • Mexico Travel Academy Virtual/home Office

    hace 4 semanas

    México American Express Global Business Travel A tiempo completo

    Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Are you ready to start your...

  • Support Ops Specialist

    hace 4 semanas

    Edo. de México Onyx CenterSource A tiempo completo

    **Overview** Onyx CenterSource is the leading global provider of B2B payments and business intelligence solutions to the hospitality industry. Our global team of experts collaborate to solve our clients’ business challenges, enabling our clients to enjoy stronger business relationships with each other by streamlining commission payments, removing friction...

  • Customer Support Specialist

    hace 5 días

    Ciudad de México, Ciudad de México AdriaScan A tiempo completo

    About AdriaScanAdriaScan is a global provider of passport/ID scanning solutions in the travel and hospitality industries. Since founding in 2006, we have implemented our solutions in over 3,000 hotels in more than 100 countries worldwide.Our core products are becoming an industry standard, and we are approved supplier of passport/ID scanning solutions for...

  • Travel and Expense Specialist

    hace 2 meses

    Ciudad Juarez, México Flō Networks A tiempo completo

    Flō Networks is a leading provider of telecommunications services between the US and Mexico. We provide connectivity and managed services to Fortune 1000 companies, telecommunications, and cable companies over a fiber optic network that spans over 13,000 miles between both countries. We are eager to add an **Accounting Travel & Expense Specialist **to our...

  • Travel and Expense Specialist

    hace 3 semanas

    Ciudad Juarez, México Flō Networks A tiempo completo

    Flō Networks is a leading provider of telecommunications services between the US and Mexico. We provide connectivity and managed services to Fortune 1000 companies, telecommunications, and cable companies over a fiber optic network that spans over 13,000 miles between both countries. We are eager to add an **Accounting Travel & Expense Specialist **to our...