Npi Service Engineer
hace 3 meses
Descripción y detalle de las actividades
About the Role The Engineer of Service NPI performs the activities of the customer service area related to new products introduction, end of life coordination of spare parts and training programs to our service centers, external service centers and distributors. What You Will Do - Engages with Engineering team identifying new products in the plan and expected timing of product launch. - Provide guidance to Engineering NPI team on product serviceability (design for serviceability) - Identify potential failure modes in the new products, provide feedback and prepare the customer service operations to support the customers - Coordinate required prototypes, understand product functionality, identify potential failure modes, and develop training activities - Define the critical spare parts to be created in the system for the new products, and coordinate the initial Min-max levels - Create the spare parts for the NPI products in the PLC and ERP systems. - Coordinate with procurement and sourcing to have inventory available of spare parts before product launch - Create service documentation for the new product introduction ahead of product launch - Provide training based on training requirements and plans for the different service centers (internal / external)
Experiência y requisitos
What You Need - A four-year technical degree is required, preferably BSEE or equivalent. - Proficient in PC software such as MS Office. - Experience with electronic products, debugging, troubleshooting, and repairing products - Experience in developing processes and procedures - Basic knowledge on acoustics and advanced knowledge of the design and engineering of complex electronic products, their electronic circuitry and circuit boards, their processors and system architecture, and digital signal processing is desirable. - Knowledge of routed and switched network infrastructure and protocols, including LAN, WAN, and wireless broadband access. - English 90%
Organización
Harman de México, S. de R.L. de C.V.
Giro
Maquiladora (Export.)
Actividad principal
Manufactura y ensamble de bocinas.
Número de empleados
650
**Área** Electrónica
**Contrato** Permanente
**Turno** Mixto
**Jornada** Tiempo Completo
**Estudios** Titulo Profesional
**Sexo** Indistinto
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