Manager, Total Account Management
hace 7 meses
Manager, Total Account Management - Area Sales Team - Leon, Mexico
**This role is based in Bajio Mexico (Leon)**
This is your chance to be part of a Global Sales Team that ensures Hilton owners and operators receive the combined benefits of scale, access, competence, and experience. As a Manager Total Account Management - Area Sales Team Mexico, you will support the team responsible for providing a differentiated selling platform for Hilton's diverse portfolio of brands by being relentlessly motivated to grow market share. On the Area Sales Team Mexico reporting to Director ASO's Caribbean & Latin America, you will focus on building positive partnerships with your TAM (Total Account Management) account roster within the Bajio Region in Mexico.
You will develop new accounts and solicitation of new customer relationships, while maintaining and growing existing relationship with current accounts. You will be committed to improving revenue and growing Hilton's market share and supervise the facilitation annual contracting process for your accounts. You will be the main contact for the assigned account roster, keeping both hotels and brand representatives informed about assigned accounts, and will maintain relationships of assigned accounts with the goal to improve revenue and increase market share into Hilton hotels in Mexico.
HOW WE WILL SUPPORT YOU
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
- Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Mental health resources including free counseling through our Employee Assistance Program
- Paid Time Off (PTO)
- Learn more about the rest of our
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities through every step of a Team Member's career journey and at every level, both in our hotels and across corporate. Hilton's leadership development framework focuses on developing skills and business insight through a range of programs and approaches to meet varying learning needs and preferences.
**HOW YOU WILL MAKE AN IMPACT**
Your role is important and below are some of the fundamental job duties that make your work unique.
**What your day-to-day will be like**:
- Lead the account management and account development for a roster of accounts that is segmented geographically in the Bajio Mexico region.
- Directly responsible for soliciting, qualifying, and generating and converting new business for our Mexico hotels from local accounts in your geographic region.
- Be responsible for overall account planning strategy to facilitate growth.
- Demonstrate an understanding of negotiating business travel sales contracts with corporate accounts, an understanding of the local contracting and RFP Process, business travel sales terminology, and business travel sales reporting.
**How you will collaborate with others**:
- Make introductions to clients during sales calls, tradeshows, conventions, and local events.
- Assist hotels with conflict resolution, contract negotiation, support of hotels' business/revenue needs, and closing sales.
- Represent Mexico Area Sales Team and with leadership in familiarization (FAM) trips, travel and domestic tradeshows, and industry events to meet with unmanaged accounts and generate new business opportunities.
**What deliverables you will take ownership of**:
- Identify priorities of hotels and maintain strong relationships with them.
- Produce a yearly pre-determined revenue in room, meetings, and food & beverage to the corporation.
- Achieve booked domestic revenue quotas. Set and achieve sales competencies as discussed between you and your manager.
- Maintain Salesforce/MicroStrategy reports, including call reports, meeting profiles, history, and traces.
- Submit monthly reports, ad hoc reports, and complete projects and deliverables by due dates.
**What are we looking for?**
The success in this role will demonstrate itself through the following attributes and skills:
**To fulfill this role successfully, you should demonstrate the following minimum qualifications**:
- Five (5) years of professional experience
- Three (3) years of direct sales experience in the travel industry
- Experience with prospecting and account development
- Strong negotiation and sales skills
- Spanish and English fluency (oral and written)
- Proficient in Microsoft Outlook, Word, PowerPoint, Excel, Web-Ex, MS Teams and Zoom
- Travel up to 50%
**It would be useful in this position for you to demonstrate the following capabilities and distinctions**:
- BA/BS bachelor's degree
- Expe
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