Claims Analyst

hace 3 semanas


Ciudad de México Assurant A tiempo completo

**Responsabilidades**:

- Realizar el análisis de las reclamaciones de mobile para determinar el apego a términos y condiciones
- Cumplimiento de procesos y políticas establecidas,
- Controlar el cumplimiento níveles de servicio
- Seguimiento E2E del servicio al cliente por todas las áreas involucradas
- Generar los indicadores de servicio
- Diseñar estrategias de control y mejora continua del servicio al cliente.
- Analizar indicadores de Severidad, Frecuencia, Níveles de Servicio.
- Participar en la definición, pruebas e implementación de nuevos sistemas y actualizaciones para la operación de seguros.

**Requisitos**:

- Universitario Titulado (Lic. Administración de Empresas, Ingeniería en sistemas, electrónica o afin)
- Experiência mínima de 1 a 3 años en posiciones relacionadas a manejo de reclamos/reemplazos de telefonia celular
- Se valora experiência en marca y/o centro de servicio y/o dictamen de seguros de celualr
- Al menos 1 año de experiência en trato al cliente.

**Ofrecemos**

Contrato directo por empresa.
Sueldo competitivo y Prestaciones/Beneficios adicionales a ley

**SUELDO EXPRESADO EN MONTO MENSUAL BRUTO (ANTES DE IMPUESTOS) y acorde a EXPERIENCIA**

“At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all.”

Tipo de puesto: Tiempo completo

Salario: $14,000.00 - $23,000.00 al mes

Horario:

- Lunes a viernes
- Turno de 8 horas

Prestaciones:

- Estacionamiento de la empresa
- Estacionamiento gratuito
- Horarios flexibles
- Opción a contrato indefinido
- Seguro de gastos médicos
- Seguro de vida
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa


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