Maintenance Supervisor

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others. _

Are you ready to make your next career move to join our team as a **Maintenance Supervisor **in Acapulco?

A Maintenance Supervisor manage and control the field service operations in his area, according to the service contract requirements, the company policies and the KONE processes.

**_Responsibilities include, but are not limited to: _**

Customer relationship management
- Accountable for customer satisfaction through quality of service and precise communication
- Accountable for equipment safety and performance
- Accountable for selling service repairs
- Accountable for the sales lead volume, quality, and further processing of sales leads
- Accountable for resolving customer service quality complaints
- Accountable for resolving customers invoicing complaints related to maintenance operations

Service operations
- Accountable for the end-users, the sites and the technicians safety
- Accountable for the delivery of service according to the service contract requirements, the time limits, the KONE quality standards and the local regulations
- Accountable for the control of the field operations costs and CMII
- Accountable for callouts and service repairs sales
- Responsible for proximity stock content & value
- Accountable for managing the third party inspections visits and follow-up actions
- Validates the service contract technical terms with the salesperson
- Accountable for supporting the maintenance of any foreign equipment coming into the LIS base
- Responsible for helping the KC3 solving technician callout assignment conflicts (priorities)
- Accountable for solving and closing the open callouts and reacting in case of stopped equipment and/or safety issues
- Accountable for reducing the callouts in his area
- Accountable for reviewing callout and service repairs invoices that are not automatically invoiced
- Accountable for the timely completion of the planned maintenance visits
- Accountable for the planned maintenance scheduling and optimized routing
- Responsible for performing site audits
- Responsible for investigating accidents and following company policy on evidence custody and internal reporting.
- Responsible for the control and authorization of overtime

People management / Leadership
- Accountable for the performance of his assigned technicians
- Accountable for maintenance technicians motivation and competence development
- Accountable for determining and checking technicians performance objectives
- Accountable for communication to his technicians
- Accountable for managing technician absences and back-up, and callout technician scheduling
- Accountable for technician timesheet validation prior to payroll
- Accountable for equipment assignment to technician and technician workload balancing
- Responsible of defining the technician capacity need and for the technician hiring and selection process
- Accountable for defining, authorizing replacement, managing technician’s tools, vans, phone/PDA and instruments

**HIRING REQUIREMENTS**:

- Bachelor’s or master's degree in business, engineering, administration or similar area.
- At least 3 years of experience in a similar role.
- Good knowledge in the industry.
- Good management of people.
- Advanced MS Excel -skills.

**What can KONE offer you?**
- We have the courage to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we believe diversity drives innovation: _
- We value your authentic self _
- Diversity, equity and inclusion is embedded in our strategy and values _
- Collaborative, creative and supportive work environment _
- Passionate about safety, quality and innovation _
- We care about the communities where we live and work _

**_Just some of our many benefits include: _**
- Competitive salary _
- Opportunities to learn and grow _
- Comprehensive health and wellness plans for the entire family _
- More benefits than required by law _

**Come share your passion and energy to make a positive impact at KONE for our customers and your career**
- We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protecte