Desktop Tech Ii

hace 2 semanas

Ciudad de México CompuCom Systems, Inc. A tiempo completo

Why CompuCom? (Overview):
***:
Desktop II associates
** **manage, maintain, and repair IT systems. Their responsibilities include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software.

What We Need & What You'll Do (Responsibilities):
- Diagnoses mechanical, hardware, software and systems failures, using established procedures.- Performs service, repair and/or installation of computer products including system hardware and software, MFD printers, PC's, laptops, printers, single and multi-processor servers, and wired/wireless networking.- Consistently provides and updates notes, feedback, or documentation via the appropriate ticketing systems (as Service Now) to track and monitor issues. Communicates with customers at all levels of technical and non-technical skill sets. Follow-up with end users to provide status updates as per service level guidelines (SLA's).- Acts as the first escalation point for complex and/or high priority problems, forwarding problems they cannot solve to the appropriate support groups for resolution (L3 Tech, Manager, etc.).- Follow all standard operating procedures (SOP) through the effective use of knowledge management.- Works collaboratively with people across the organization.

Who You Are (Qualifications):

- Area of Study:

- Computer Science or Information Technology from an accredited school.
- Years of Experience:

- Minimum 1 year experience in related field
- Type of Experience:

- Desktop and/or Infrastructure support Experiences- Special Certifications:
- Basic repair skills (PCs, Laptops, Cabling, Printers, Network, Servers)-
- HP Printer Basics-
- Technical Competencies:
- Technical writing-
- Competencies:
- Sound understanding of customer support, operations, and processes.-
- Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers.-
- Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality.-
- Demonstrated capability to achieve results in a fast-paced, client-driven environment.-
- Strong desire and enthusiasm to serve customers.-
- Teamwork-
- Information Systems:

- (People Soft, etc.)- Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required.

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