IT Technology Senior Consultant Ecs

hace 2 semanas

Saltillo, México SAP A tiempo completo

**We help the world run better**

**What you'll do**

As IT Technology Senior Consultant, you will be responsible for:

- Conducting Root Cause Analysis for major incidents (production and non-production systems) and getting into the depth of the problem to find a permanent fix
- Presentation to senior management on findings of RCA and driving weekly status review meetings; handling escalations end-to-end
- Planning, setup, implementation and operation of SAP technologies achieving ambitious SLAs
- Proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes and roll out of this information/knowledge to the rest of the team
- Drive Top Issues
- Drive Improvement initiatives
- Coordination of international teams in global projects / Root Cause Analysis / de-escalation initiatives
- Driving war rooms for critical escalations
- The role may be needed to support the Critical Incident Management role as on-call support if required and during crisis situation.

**What you bring**
- Graduate in Computer Science / Technology or equivalent from a reputed institute / university
- SAP NetWeaver Certified Technology Consultant is preferred.
- ITIL Foundation certified is preferred.
- Project member in an international environment and able to work effectively in international and virtual teams.
- Capable in technical documentation and creation of knowledge-based assets (KBAs)
- Customer centric
- Continuous learner and faster adopter of new technology / process
- Analytical and solution-oriented thinker
- Expert grade communicator with good networking skills
- Willing to work during Mexico working hours
- We are looking for someone who has
- 10+ years of work experience / working knowledge in Basis / NetWeaver / Business Objects, Business Objects Data Services, etc.
- Work experience in dealing with customer incidents and RCA
- Working knowledge in UNIX/Linux environment, HANA DB, Sybase ASE, DB2 databases.
- Good Knowledge in Network and Storage
- Basic / Intermediate knowledge in one or more of the following products: Content Server, Convergent Charging, MDM, GK Software, OpenText, SAP Cloud Connector, TOMCAT, IIS, IDM, SCM Optimizer, SAP Mobile Platform, TREX, Business Connector
- Exposure to ITIL framework
- Experience of safeguarding customer relationship
- Professional level oral and written communication in English.

SAPECSCareers

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 389616 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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