Bilingual Operations Supervisor
hace 4 semanas
Velar por el buen funcionamiento de la operación, cumpliendo con los lineamientos de la organización. Supervisar que los procesos del área se lleven a cabo en el tiempo indicado para el logro de metas y KPI’s asociados. Proporcionar seguimiento a las actividades de los asesores y al funcionamiento de las herramientas con el fin de asegurar el adecuado desarrollo de sus funciones. Dar seguimiento al desempeño de asesores y programar retroalimentaciones correspondientes. Estar atento a las dudas en casos específicos para dar solución a clientes, resolver escalaciones y situaciones que el agente no pueda manejar.
Requerimientos:
- Inglés avanzado.
- Experiência de 3 años en manejo de personal en call center.
- Licenciatura terminada en administración de empresas o ingeniería industrial.
- Procesos de Cliente/Producto.
- Metodología coaching.
- Análisis de informes.
- Gramática y ortografía.
- Procedimientos y métricas de call center.
- Manejo de paquetería office intermedio.
Ofrecemos:
- Contrato 100% directo con la empresa.
- Salario competitivo.
- Prestaciones de ley (IMSS desde el primer día).
- Seguro de gastos médicos y dentales.
- Oportunidad de crecimiento y plan carrera.
Tipo de puesto: Tiempo completo
Salario: $16,400.00 - $18,600.00 al mes
Horario:
- Turno matutino
Tipos de compensaciones:
- Bono mensual
- Health insurance
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