Service Planner

hace 3 semanas

Ciudad de México NCR A tiempo completo

About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

**Requisitos**:

- Bachillerato o Carrera técnica concluida
- Experiência en áreas de atención al cliente
- Conocimiento de Paquetería Office
- Disponibilidad de horario

FUNCIONES
- Planificación proactiva de todas las asignaciones de órdenes de trabajo entrantes recibidas dentro de un territorio geográfico específico o responsabilidad del Cliente.
- Garantizar que todos los recursos disponibles se utilicen de manera efectiva, que los níveles de servicio predefinidos se alcancen de manera constante y que se cumplan los acuerdos contractuales.
- Planificar, priorizar, asignar y monitorear todas las órdenes de trabajo abiertas para los CE, asegurando la pronta entrega del servicio para cumplir con nuestros términos y condiciones contractuales; Es posible que deba realizar actividades de gestión de escalamiento que proporcionen un seguimiento de extremo a extremo tanto para el campo como para el cliente.
- Responsable de identificar y escalar al Líder del Equipo o al Gerente de Territorio, o a la persona adecuada, cualquier situación que cause que una orden de trabajo exceda la respuesta contractual específica o el tiempo fijo; Recopila información sobre problemas y registra datos en herramientas de escritorio.
- Mantener una comunicación efectiva y oportuna con los ingenieros, obtener actualizaciones periódicas del progreso de las órdenes de trabajo pendientes y manejar todos los mensajes que deben transmitirse a los CE dentro del territorio. Programar la actividad de instalación del cliente.
- Utilizar la información proporcionada por los Gerentes de Territorio para mantener la lista de turnos/horario de CE actual, registrar todos los incidentes relacionados con la disponibilidad de CE, enfermedad, vacaciones y compromisos de trabajo planificados.
- Informar los registros diarios sobre la disponibilidad y la carga de trabajo de CE, asegurando el cierre correcto y oportuno y la finalización de todas las órdenes de trabajo

HABILIDADES:

- Trabajo en equipo
- Tolerancia a la frustración
- Proactivo

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

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