Supervisor, Transaction Processing

hace 6 meses

Tlahuac, México Conduent de Mexico S.A. de C.V. A tiempo completo

A través de nuestros asociados, Conduent ofrece servicios y soluciones de misión crítica a empresas de Fortune 100 y más de 500 gobiernos, creando resultados excepcionales para nuestros clientes y los millones de personas que cuentan con ellos. Tienes la oportunidad de prosperar personalmente, marcar la diferencia y ser parte de una cultura donde la individualidad se nota y valora todos los días.
- Requires broad technical expertise and industry knowledge.
- Accountable for functional, operational, and/or program management.
- Assists others in achieving goals.
- Manages performance appraisals and pay reviews.
- Manages training for 3 or more employees.
- Manages hiring and termination actions.

**General Profile**
- Supervises daily tasks of complex business, technical support, or production teams.
- Responsible for team success.
- Works within established precedents and practices.
- Examines information to solve ongoing problems.
- Ability to perform work unsupervised.

**Functional Knowledge**
- Comprehensive understanding of a range of processes, procedures, systems and concepts in own field.

**Business Expertise**
- Understanding of how best teams integrate and work together to achieve company goals.

**Impact**
- Impacts a team, by example, through the quality service and information provided.

**Leadership**

Provides daily team supervision (e.g., coaching on performance, coordinating activities, checking on quality, and work progress).

**Problem Solving**
- Solves problems and evaluates possible solutions using technical experience and precedents.

**Interpersonal Skills**
- Uses tact to exchange ideas and information concisely and rationally.

**Responsibility Statements**
- Supports financial management.
- Supervises resources.
- Contributes to business growth and efficiencies.
- Responsible for performance management and conducting performance reviews.
- Manages escalated issues and complex tasks.
- Acts as Subject Matter Expert (SME).
- Ensures TAT is met for all volumes assigned to respective shifts through proper planning.
- Ensures Quality is met for all volumes processed during shifts.
- Collaborates with Managers on key performance measures identified by the client.
- Facilitates work allocation.
- Tracks and monitors daily and monthly reporting.
- Participates in progress improvement without impact to quality of work.
- Communicates with teams and Managers to provide work status.
- Participates in meetings with internal teams and external clients.
- Performs other duties as assigned.
- Complies with all policies and standards.

Skills adicionales que debe contar la posición de supervisor
- Análisis, Identificación y Mitigación de Riesgos que tiene el proyecto.
- Generación de plan de trabajo y reporte de status o seguimiento.
- Comunicación Stakeholders internos y externos.
- Administración del Tiempo que llevaría la implementación del proyecto.
- Apoyo en conferencias.
- Coordinación de reuniones (apartados de salas, convocatorias, minutas).
- Apoyo en control de presupuesto.
- Gestión y administración de Proyectos.
- Levantamiento de Requerimientos a Cliente.
- Definición, diagramación y/o rediseño de procesos.
- Identificación de Riesgos de Proyecto.
- Soporte en gestión de incidentes Documentación -Seguimiento de acuerdos y minutas.
- Elaboración de reportes.
- Analisis de proyectos en español y con uso de paquetería offices básico - intermedio.

Conduent es un empleador que ofrece igualdad de oportunidades y considera solicitantes para todos los puestos sin distinción de raza, color, credo, religión, ascendencia, origen nacional, edad, identidad de género, expresión de género, sexo/género, estado civil, orientación sexual, discapacidad física o mental., condición médica, uso de un perro guía o animal de servicio, condición de militar/veterano, condición de ciudadanía, base de información genética o cualquier otro grupo protegido por la ley.

Las personas con discapacidades que necesitan una adaptación razonable para solicitar o competir por un empleo en Conduent pueden solicitar dicha adaptación haciendo clic en el siguiente enlace, completando el formulario de solicitud de adaptación y enviando la solicitud utilizando el botón "Enviar" en la página parte inferior del formulario. Para aquellos que utilizan Google Chrome o Mozilla Firefox, descargue el formulario.primero: haga clic aquí para acceder o descargar el formulario. tu también puedes haga clic aquí para acceder a la Política de adaptaciones ADAAA de Conduent.
- En Conduent, valoramos la salud y la seguridad de nuestros asociados, sus familias y nuestra comunidad. Según nuestros protocolos actuales, no exigimos la vacunación contra el COVID para la mayoría de nuestros trabajos en EE. UU., pero es posible que le solicitemos que proporcione su estado de vacunación contra el COVID, cuando lo permita la ley._

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