Customer Support Engineer H/m
hace 2 días
**Description du poste**:
The customer support engineer is in charge to adminístrate and provide help to the engine owner on the follow up of the shop visit processes, he participates to the daily gate revisión meetings, he helps to analyze technical shop findings report from subcontracted repair vendors and elaborate engine condition reports, elaborate on weekly status reports and eventually repaired and replaced parts report if required by customer although not limited to support other functions related to the shop visit follow up.
The Customer Support Engineer is evaluated and reports directly to the account engine owner leader of each program, therefore reports functionally to the Customer Support Manager.
The OJT and Objectives revision must be done twice a year under the same shceeme as for the engine owners. The objectives evalution will be done by the EO leader of the program to which is assigned..
GPEC and OJT are to be designed specifically for this new position and their development career path is based as follows:
- Customer Support Engineer (Jr.)
- Customer Support Engineer advanced (Sr.)
- Option to eventually be appointed as EO.
**Description compl�mentaire**:
Process and elaborate inspection reports, Borescopic Inspections, inventories
Analyze Exchange proposals and manage customer approvals
Management of the engines stands repair process
Updates databases such as SSO´s, Monitoring Tool, Inductions, Power BI, Docuware)
Create and launch Sales Orders in SAP
Prepare shop visit status reports and engines condition
Attends to Gates review, Production and Genba meetings.
Understanding of instructions and comercial guidelines
Maintain, KPIs updated
**Exigences du poste**:
Ingeniero Aeronautico / Industrial /LAE o afin
**Sp�cificit� du travail**:
NA
Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 92 000 collaborateurs pour un chiffre d'affaires de 23,2 milliards d'euros en 2023, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran s'engage dans des programmes de recherche et développement qui préservent les priorités environnementales de sa feuille de route d'innovation technologique.
Safran est la 1ère entreprise du secteur aéronautique et défense du classement « World's Best Companies 2023 » du magazine TIME.
Motoriste aéronautique depuis plus de 110 ans, Safran Aircraft Engines, conçoit, développe, produit et commercialise, seul ou en coopération, des moteurs pour avions civils et militaires.
BAC+3, BAC+4
Jeune diplômé-e/Première expérience
-
Customer Support Engineer H-M
hace 3 días
Santiago de Querétaro, México Safran A tiempo completoJob Description The customer support engineer is in charge to adminístrate and provide help to the engine owner on the follow up of the shop visit processes, he participates to the daily gate revisión meetings, he helps to analyze technical shop findings report from subcontracted repair vendors and elaborate engine condition reports, elaborate on...
-
Visual Merchandiser, Querétaro
hace 2 meses
Querétaro, Qro., México H&M A tiempo completo**Descripción de la empresa** En H&M, nuestro propósito es poner la moda al alcance de todos. Queremos crear un nuevo mundo en la moda, un mundo con un único objetivo: liberar tu expresión personal. **Descripción del empleo** ¿Estás listo para hacer carrera en una de las empresas globales de moda con mayor crecimiento? Encuentra tu lugar en un entorno...
-
Configuration Engineer H-M
hace 1 mes
Santiago de Querétaro, Querétaro de Arteaga, México Safran A tiempo completoJob DescriptionAs a Configuration Engineer H-M at Safran, you will be responsible for validating the list of materials to be released in each module and system according to engine workscope, client requirements, and applicable manuals. This involves providing support to teams within the supply chain and Operations on part number applicability issues.Key...
-
Technical Support Engineer
hace 2 semanas
Querétaro, Qro., México Eaton A tiempo completoEaton’s Corporate Sector division is currently seeking a Technical Support Engineer. **What you’ll do**: **Job Summary** **Responsibilities**: A. Provide post sale and presale technical support for residential and light commercial electrical products. B. Provide verbal and written technical support for internal and external customers C. Effectively...
-
Java Support Engineer
hace 2 días
Querétaro, Qro., México Diebold Nixdorf A tiempo completoThe Software Support Engineer is responsible for ensuring the delivery of high-quality technical support services and the highest level of customer satisfaction by providing third line technical support for our customers in the areas of product features, installation, use and troubleshooting assistance. This role is a combination of analysis, customer...
-
Technical Support Engineer H/m
hace 3 meses
Querétaro, Qro., México Safran A tiempo completo**Description du poste**: Provides technical support to any area in Shop related to the engine and its components. It is the focal point between the OEM and the Shop in order to clarify criteria, obtain repairs and propose improvements. All this by monitoring CSC cases based on instructions from OEM, Aeronautic Authorities and Customers. **Description...
-
Vendedor de Piso, Tiempo completo
hace 2 semanas
Santiago de Querétaro, Querétaro de Arteaga, México H&M Group A tiempo completoDescripción del EmpleoBuscamos a personas con una mentalidad abierta y orientadas al cliente con interés en tendencias y moda para unirnos a nuestro equipo en H&M.ResponsabilidadesProporcionar un excelente servicio al cliente para maximizar las ventas en el piso de la tienda, en los probadores y en la caja.Trabajar activamente con prendas: reponer, doblar,...
-
Maintenance Engineer H/m
hace 2 días
Querétaro, Qro., México Safran A tiempo completo**Description du poste**: Attend the needs of the plant with the main objective being the conservation of production equipment (anticipate the future of machines due to wear and tear and updates, avoiding obsolescence) Ensuring the validation and qualification of machines for compliance with certifications applicable to the SAFRAN group **Description...
-
Vendedor de Piso
hace 1 mes
Santiago de Querétaro, Querétaro de Arteaga, México H&M Group A tiempo completoDescripción del EmpleoBuscamos a un profesional apasionado por la moda y la atención al cliente para unirse a nuestro equipo en H&M. Como Vendedor de Piso, serás el rostro de nuestra tienda y estarás a cargo de brindar una experiencia de compra excepcional a nuestros clientes.ResponsabilidadesProporcionar un servicio al cliente de alta calidad para...
-
Technical support engineer H/M
hace 5 meses
Santiago de Querétaro, México Safran America Engine Services A tiempo completoJob Description To contribute to corporate goals by ensuring technical dominance monitoring production lines, ensuring airworthiness regulations compliance and flawless production through Engineering dispositions with a cost reduction mindset and improving Retex collection & feedback to the industrialization team. Complementary Description -...
-
Tooling Design Engineer H/m
hace 3 meses
Querétaro, Qro., México Safran A tiempo completo**Description du poste**: Based on compliance with the instructions and requirements described in SAESA's quality and safety management systems, OEM manuals, as well as customer specifications and applicable regulatory authority standards, the Tooling Design Engineer has the following responsibilities: Design, modify, optimize and validate tooling required...
-
Gerente de Diseño H-M
hace 1 mes
Santiago de Querétaro, Querétaro de Arteaga, México Safran Aircraft Engines A tiempo completoDescripción del PuestoEl Gerente de Diseño H-M es responsable de coordinar las actividades del equipo de diseño y asegurar la gestión de recursos. Debe colaborar con otros líderes para alcanzar los objetivos del departamento y garantizar el soporte necesario para lograr los objetivos (OTD, DOD, FTY) y la planeación de las actividades.Requisitos del...
-
M&s Engagement Manager
hace 2 meses
Querétaro, Qro., México Michelin A tiempo completoM&S Engagement Manager - Standards and Process - Lead the deployment of M&S process/standards/organizational changes in a given perimeter and provide support and counsel to business functions - Define the Bonus calculation rules and ensure implementation locally - Ensure Health and Safety standards in respected Customer Relationship Management - Identify...
-
Methods Process Engineer H-M
hace 1 mes
santiago de querétaro, México Safran A tiempo completoJob Description Based on compliance with the instructions and requirements described in SAESA's quality and safety management systems, manufacturer's manuals (OEM), as well as customer specifications and the standards of the applicable regulatory authorities, the Process Engineer has the following responsibilities: Define Process Key Parameters and ensure...
-
Methods Process Engineer H-M
hace 4 meses
Santiago de Querétaro, México Safran A tiempo completoJob Description Based on compliance with the instructions and requirements described in SAESA's quality and safety management systems, manufacturer's manuals (OEM), as well as customer specifications and the standards of the applicable regulatory authorities, the Process engineer has the following responsibilities: -Define Process Key Parameters and...
-
Methods Process Engineer H/m
hace 2 días
Colón, Qro., México Safran A tiempo completo**Description du poste**: Based on compliance with the instructions and requirements described in SAESA's quality and safety management systems, manufacturer's manuals (OEM), as well as customer specifications and the standards of the applicable regulatory authorities, the Process engineer has the following responsibilities: - Define Process Key Parameters...
-
Customer Support Specialist
hace 2 semanas
Querétaro, Qro., México MedTrainer A tiempo completo**_Want to be part of a high level company? _** **At MedTrainer we are looking for our next Customer Support Specialist to be part of our team!** **Company Description** MedTrainer is an innovator in the healthcare industry, changing the landscape of technology offers with the Medtrainer Platform Solution comprised of our proprietary Learning Management...
-
Training Trainee H/m
hace 2 días
Querétaro, Qro., México Safran A tiempo completo**Description du poste**: Support in planning the scheduling of training courses, follow up on the training of operational personnel and management of procedures required by the Mexican Aviation Authority (AFAC). **Description compl�mentaire**: Follow-up on the competency status of operational and administrative personnel (OJT, evaluations and release...
-
Ingeniero DISEÑO H-M
hace 1 mes
Santiago de Querétaro, Querétaro de Arteaga, México Safran Aircraft Engines A tiempo completoDescripción del PuestoEn Safran Aircraft Engines, estamos buscando a un Ingeniero DISEÑO H-M para unirse a nuestro equipo de diseño de componentes. El candidato ideal tendrá experiencia en validación técnica de no conformidades, análisis mecánicos e integración de piezas estructurales de motores turbofan de uso aeronáutico.ResponsabilidadesEl...
-
Planning Intern H/m
hace 2 meses
Querétaro, Qro., México Safran A tiempo completo**Description du poste**: Planning intern will develop soft and hard skills related to Production Scheduling, MPS, S&OP, Customer Support and Forecast. Helps the production planner for managing the site production plan by work center and group of work profiles, based on master plan to achieve the shipment date with the client. - Proposes improvements in the...