Customer Service

hace 2 semanas

México Bosch Group A tiempo completo

Company Description
**Work #LikeABosch**

Our strategic objective is to create connected solutions, improving the quality of life worldwide. Let’s grow together, enjoy more, and inspire each other.
- **Reinvent yourself**:At Bosch, you will evolve.
- **Discover new directions**:At Bosch, you will find your place.
- **Balance your life**:At Bosch, your job matches your lifestyle.
- **Celebrate success**:At Bosch, we celebrate you.
- **Be yourself**:At Bosch, we value values.
- **Shape tomorrow**:At Bosch, you change lives.

Bosch was founded in Stuttgart in 1886 by Robert Bosch (1861-1942) and for over 130 years hasbeen distinguished by a unique corporate culture based on solid values that drive us to improve every day. Our products, present in a wide variety of lands, contribute to improve the quality of life of millions of people.

Powertrain Solutions is a provider of diversified powertrain products and solutions in our three market segments Electric Vehicles (EL), Passenger Cars (PC), and Commercial Vehicles / Off-Road (CV/OR) - from gasoline and diesel injection to electric drives with battery and fuel cell technologies.

88,000 associates in 27 countries and more than 90 locations worldwide are playing their part in the successof Powertrain Solutions.

**Job Description**:

- Experience on plan production based on customer requisitions; be the first contact of the customers, analyze the demand that customer send on weekly basis; organize the shipments for customers; checking customer portals; answering tickets on customer portals; responsible for short and long term forecast planning
- Analysis of the customer releases, EDI 830,862,850, JIT /RAN’s
- Create a Production plan in order to assure the customer orders on time and quantity.
- Follow up 100 % about deliveries on time, ASN, Paperwork, System communication according customer expectations or rules (Example: Ford CMMS, DDL, etc.)
- Make a prognosis for the next 15 months, using customer EDI, TPZ, Forecast of sales )
- Follow up in the internal KPI’s as Inventory levels, Reduction Cost, Delivery Performance internal and External.
- Develop of leveling Pattern about internal standards using the proper tools as NIV+, Heijunka Boards, Kanban System and Pull system.
- Create a Shipment plan according customer demand and follow up with Laredo Warehouse team for ship on time.
- Acknowledge about ECR’s, break points an SOP for new models or projects

**Qualifications**:

- Career of preference (IMA, LAE, International Business, Industrial Engineering)
- Acknowledge of Automotive Portals (Ford, Stellantis).
- Minimum of 3 years’ experience at Customer Service and production planning (MPS).
- Negotiation skills and facility to handle conversations with customers.
- Advanced English
- Team work.
- SAP (Modules of Planning, Customer Service and Shipping)
- Proactive and oriented to support in special situation, work under pressure.
- New orders for Honda and DTR’s, follow up in Portal

Additional Information

Get to know more about how we work at Bosch and our new open positions on our social networks:

- Facebook: Bosch Talento México
- Instagram: Bosch Campus México
- LinkedIn: Bosch México

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