Senior Customer Quality Engineer
hace 2 meses
Descripción y detalle de las actividades
- Act as the primary point of contact for senior customer representatives on quality-related matters.
- Lead customer meetings and quality reviews, providing detailed reports and updates on quality metrics.
- Manage high-priority customer complaints and escalations, ensuring timely and effective resolution.
- Lead and facilitate root cause analysis (RCA) investigations for complex or recurring customer issues.
- Oversee the implementation of corrective and preventive actions (CAPA) using methodologies such as 8D, 5-Why, and Six Sigma tools.
- Ensure issues are resolved systematically and do not reoccur by working closely with manufacturing and engineering teams.
- Oversee the quality performance of products and ensure compliance with customer requirements and internal standards.
- Drive continuous improvement initiatives across the organization by analyzing quality trends, customer complaints, and production data.
- Lead cross-functional projects aimed at enhancing product quality, process efficiency, and customer satisfaction.
- Collaborate with product design and development teams to ensure new products meet customer quality expectations from the outset.
- Develop and present high-level reports on customer quality performance, including key performance indicators (KPIs) and defect rates.
- Communicate findings and trends to senior management and customers, ensuring transparency and alignment.
- Track and report on the effectiveness of corrective actions and process improvements.
- Ensure compliance with industry-specific standards (e.g., ISO 9001, IATF 16949) and customer-specific requirements.
- Lead internal and external audits, ensuring that customer requirements and quality system standards are met.
- Prepare and oversee customer quality audits and act as a key representative during these engagements.
Experiência y requisitos
**Education**: Bachelor’s degree in Engineering, Quality Management, or related field (Master’s degree preferred).
**Experience**:
- 7+ years of experience in quality engineering, with a focus on customer-facing roles in manufacturing or engineering environments.
- Proven track record of successfully resolving complex customer quality issues and driving quality improvements.
- Extensive experience with quality management systems, customer audits, and regulatory compliance.
**Skills**:
- Advanced knowledge of quality management tools such as Six Sigma, FMEA, 8D, 5-Why, and statistical process control (SPC).
- Strong leadership, communication, and negotiation skills, with the ability to build strong relationships with customers and internal teams.
- Proficiency in data analysis, root cause analysis, and quality software systems.
- Solid understanding of industry standards and regulations (ISO 9001, IATF 16949, or equivalent).
- Ability to manage multiple projects and prioritize work in a fast-paced environment.
**Certifications**:
- Certified Quality Engineer (CQE), Six Sigma Green Belt, or other relevant quality certifications preferred.
Beneficios
- Beneficios de acuerdo a la LFT
- Fondo de ahorro
**Número de vacantes** 1
**Área** Calidad
**Contrato** Permanente
**Modalidad** Presencial
**Turno** Diurno
**Jornada** Tiempo Completo
**Horario**
- Tiempo completo
**Estudios** Carrera con título profesional
**Inglés **Hablado: Avanzado, Escrito: Avanzado
**Disponibilidad p. viajar** Si
-
Senior Supplier Quality Engineer
hace 1 mes
Mexicali, Baja California, México Bose Corporation A tiempo completoJob SummaryWe are seeking a highly skilled Senior Supplier Quality Engineer to join our team. As a key member of our supplier quality team, you will be responsible for ensuring that our suppliers meet the highest standards of quality and reliability.Key ResponsibilitiesDevelop and implement supplier quality agreements and process control audits to ensure...
-
Jr. Quality Engineer
hace 6 meses
Mexicali, México Emprego MX A tiempo completoDescripción y detalle de las actividades - Supports Sr Customer Quality Engineer to track, measure and report Customer Claims - Supports the efforts and continuous improvement projects for the KPIs of the Quality department. - Supports Sr Customer Quality Engineer in activities related to RMA Process - Supports on Warranty analysis reports working with...
-
Customer Quality Engineer
hace 5 meses
Mexicali, México Sensata Technologies A tiempo completoThe Customer Quality Engineer supports strategic customer accounts with direct customer interface to drive quality improvement, responding to customer issues with crisp communication, and providing strong problem resolution. Responsible for maintaining customer contacts regarding all quality related activities during product development, product release,...
-
Customer Quality Engineer
hace 6 meses
Mexicali, México Sensata Technologies A tiempo completoThe Customer Quality Engineer supports strategic customer accounts with direct customer interface to drive quality improvement, responding to customer issues with crisp communication, and providing strong problem resolution. Responsible for maintaining customer contacts regarding all quality related activities during product development, product release,...
-
Customer and Supplier Quality Engineer
hace 6 meses
Mexicali, México Garrett Advancing Motion A tiempo completoDescripción y detalle de las actividades Oversees and/or performs Quality activities oriented to assure Customer Satisfaction. Will have direct & frequent contact with customer and/or internal/external cross-functional team impact as requested. Lead & Support Projects related to Get Customer Certifications for the plant, is going to be the driver of the...
-
Senior Quality Assurance Engineer
hace 2 semanas
Mexicali, Baja California, México Medline A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Quality Assurance Engineer to join our team at Medline. This is a full-time position offering a competitive salary of $80,000 - $100,000 per year, depending on experience.Job DescriptionThe Senior Quality Assurance Engineer will play a critical role in ensuring the quality and safety of our medical...
-
Customer Quality Engineer
hace 6 meses
Mexicali, México Garrett Advancing Motion A tiempo completoDescripción y detalle de las actividades Experiência y requisitos - Must have experience and competency to work on a peer level with customer personnel. - Lead 8D teams and works with cross functions as needed for timely and effective issue resolution. - Track & report key customer quality metrics (e.g. PPM, 8D/CAR response) keeping internal data aligned...
-
Senior Quality Assurance Engineer
hace 2 semanas
Mexicali, Baja California, México Trimble A tiempo completoAbout the RoleWe are seeking a Senior Quality Assurance Engineer to join our team in Mexicali, Mexico. As a key member of our QA team, you will play a crucial role in ensuring the quality of our software releases.Job DescriptionThe ideal candidate will have 3 years' experience in software quality assurance or equivalent combination of education and...
-
Senior Customer Quality Engineer
hace 6 meses
Mexicali, México Emprego MX A tiempo completoDescripción y detalle de las actividades Job Description: Responsible for overseeing and resolving customer complaints pertaining to the assembly and product testing process. This includes conducting thorough investigations, performing root cause analyses, implementing corrective actions, and preparing comprehensive reports. Additionally, providing...
-
Senior Quality Assurance Engineer
hace 2 semanas
Mexicali, Baja California, México Sensata Technologies A tiempo completoJob SummaryWe are seeking a highly skilled Senior Quality Assurance Engineer to join our team at Sensata Technologies. This is a full-time position that involves inspecting manufactured products and ensuring they meet the established requirements.About Sensata TechnologiesSensata Technologies is a leading provider of sensing, electrical protection, control...
-
Customer Quality Manager
hace 5 meses
Mexicali, México Safran A tiempo completo**Description du poste**: The Customer Quality Manager (CQM) position provides the opportunity to gain experience working with customers and across multiple disciplines with Safran Electronics & Defense, Avionics (SEDA). The CQM has a direct impact on customer satisfaction metrics. A successful CQM develops strong customer relationships and manage the...
-
Senior Quality Assurance Specialist
hace 1 semana
Mexicali, Baja California, México North American Production Sharing, Inc. A tiempo completoJob SummaryWe are seeking a highly skilled Senior Quality Assurance Specialist to join our team at North American Production Sharing, Inc. in the role of Quality Systems Manager. As a Process Improvement Engineer, you will be responsible for ensuring the quality of our products and services by developing, implementing, and maintaining quality systems.
-
Quality Engineer
hace 1 semana
Mexicali, México Advanced Energy Industries, Inc. A tiempo completoThe Quality Engineer is responsible for providing investigation and root cause analysis of product failures. Works closely with various Engineering functions (Reliability, Design, Manufacturing, etc) in a closed-loop, corrective-action process to improve product quality and reliability performance. ESSENTIAL RESPONSIBILITIES: - Responsible for working with...
-
Sr. Customer Quality Engineer 1
hace 6 meses
Mexicali, México Skyworks A tiempo completoSi estás buscando una carrera desafiante y emocionante en el mundo de la tecnología, no busques más. Skyworks es una empresa innovadora de semiconductores análogos de alto rendimiento cuyas soluciones están impulsando la revolución de redes inalámbricas. En Skyworks, encontrarás un entorno acelerado con un gran enfoque en la colaboración global,...
-
Quality Engineer
hace 6 meses
Mexicali, México Industrias SL, S.A. de C.V. A tiempo completoDescripción y detalle de las actividades The Quality Engineer is responsible for providing investigation and root cause analysis of product failures. Works closely with various Engineering functions (Reliability, Design, Manufacturing, etc) in a closed-loop, corrective-action process to improve product quality and reliability performance. ESSENTIAL...
-
Quality Engineer
hace 2 meses
Mexicali, México Industrias SL, S.A. de C.V. A tiempo completoDescripción y detalle de las actividades - The Quality Engineer is responsible for providing investigation and root cause analysis of product failures. Works closely with various Engineering functions (Reliability, Design, Manufacturing, etc) in a closed-loop, corrective-action process to improve product quality and reliability performance. ESSENTIAL...
-
Sr. Quality Engineer 1
hace 6 meses
Mexicali, México Skyworks A tiempo completoIf you are looking for a challenging and exciting career in the world of technology, then look no further. Skyworks is an innovator of high performance analog semiconductors whose solutions are powering the wireless networking revolution. At Skyworks, you will find a fast-paced environment with a strong focus on global collaboration, mínimal layers of...
-
Quality Engineer
hace 6 meses
Mexicali, México Emprego MX A tiempo completoDescripción y detalle de las actividades The Quality Engineer is responsible for providing investigation and root cause analysis of product failures. Works closely with various Engineering functions (Reliability, Design, Manufacturing, etc) in a closed-loop, corrective-action process to improve product quality and reliability performance. ESSENTIAL...
-
Customer Quality Strategist
hace 2 semanas
Mexicali, Baja California, México Sensata Technologies A tiempo completoOverviewWe are seeking a Customer Quality Strategist to join our team at Sensata Technologies. As a key member of our organization, you will play a critical role in driving quality improvement and ensuring customer satisfaction.About the RoleThis is a challenging opportunity for an experienced Quality Engineer with a strong background in customer-facing...
-
Sr. Supplier Quality Engineer
hace 6 meses
Mexicali, México Skyworks A tiempo completoSi estás buscando una carrera desafiante y emocionante en el mundo de la tecnología, no busques más. Skyworks es una empresa innovadora de semiconductores análogos de alto rendimiento cuyas soluciones están impulsando la revolución de redes inalámbricas. En Skyworks, encontrarás un entorno acelerado con un gran enfoque en la colaboración global,...