Mgr-guest Services I

hace 3 semanas

Punta de Mita, México Marriott International, Inc A tiempo completo

**Job Number** 23002168

**Job Category** Rooms & Guest Services Operations

**Location** The St. Regis Punta Mita Resort, Lote H-4, Punta de Mita, Nayarit, Mexico

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Leading Guest Services Teams**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Celebrates successes and publicly recognizes the contributions of team members.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

**Maintaining Guest Services and Front Desk Goals**
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Serves as a leader in displaying outstanding hospitality skills.
- Sets a positive example for guest relations.
- Responds to and handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Strives to improve service performance.
- Provides immediate assistance to guests as requested.
- Ensures employees understand customer service expectations and parameters.
- Participates in the development and implementation of corrective action plans to improve guest satisfaction.

**Implementing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
- Manages payroll administration.

**Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Participates in employee progressive discipline procedures.
- Uses all available on the job training tools for employees.
- Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Supervises on-going training initiatives and conducts training when appropriate.
- Participates in the employee performance appraisal process, providing feedback as needed.

**Additional Responsibilities**
- Analyzes information and evaluating results

  • Mgr-guest Services I

    hace 4 semanas

    Punta de Mita, México Marriott International, Inc A tiempo completo

    **Job Number** 23032934 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Punta Mita Resort, Lote H-4, Punta de Mita, Nayarit, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property operations,...

  • Mgr-guest Services I

    hace 5 días

    Ciudad de México Marriott International, Inc A tiempo completo

    **Número de Empleo** 23089224 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** W Mexico City, Campos Eliseos 252, Mexico City, Edomex, Mexico VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Management - Marriott International es un empleador que ofrece igualdad de...

  • Mgr-restaurant

    hace 4 semanas

    Punta de Mita, México Marriott International, Inc A tiempo completo

    **Job Number** 23032950 **Job Category** Food and Beverage & Culinary **Location** The St. Regis Punta Mita Resort, Lote H-4, Punta de Mita, Nayarit, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Areas of responsibility include Restaurants/Bars and Room Service, if applicable....

  • Mgr-sales I

    hace 4 semanas

    Punta de Mita, México Marriott International, Inc A tiempo completo

    **Job Number** 24067714 **Job Category** Sales & Marketing **Location** W Punta de Mita, Km 8.5 Carretera Punta de Mita, Punta de Mita, Nayarit, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The position is accountable for proactively soliciting and handling sales...

  • Mgr-rooms Operations Ii

    hace 1 semana

    Punta de Mita, México Marriott International, Inc A tiempo completo

    **Número de Empleo** 23049714 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Delta Hotels Riviera Nayarit An All-Inclusive Resort, Carretera Punta Mita Km 0.2, Punta Mita, Nayarit, Mexico VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Management - Marriott...

  • Dir-services I

    hace 4 semanas

    Punta de Mita, México Marriott International, Inc A tiempo completo

    **Número de Empleo** 23208186 **Categoría de Empleo** Housekeeping & Laundry **Ubicación** The St. Regis Punta Mita Resort, Lote H-4, Punta de Mita, Nayarit, Mexico VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Management - Marriott International es un empleador que ofrece igualdad de...

  • Dir-spa

    hace 1 semana

    Punta de Mita, México Marriott International, Inc A tiempo completo

    **Job Number** 23087417 **Job Category** Spa **Location** The St. Regis Punta Mita Resort, Lote H-4, Punta de Mita, Nayarit, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for managing and supervising all areas of the spa, including its programs, services, hours of...

  • Recepcionista

    hace 1 día

    Punta Mita, México Hilton A tiempo completo

    Recepcionista( Job Number: HOT0AH49) Work Locations :Conrad - Punta de MitaCarretera Punta MitaSayulita Km 2Litibu63734 A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing? As Receptionist, you will...

  • Dir-Spa

    hace 2 semanas

    Punta Mita, México St. Regis Hotels & Resorts A tiempo completo

    JOB SUMMARY Responsible for managing the budget and generation of revenue, supervising all areas of the spa, including its programs, services, hours of operation, gym facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room...

  • Dir-Spa

    hace 1 semana

    Punta Mita, México St. Regis Hotels & Resorts A tiempo completo

    JOB SUMMARY Responsible for managing the budget and generation of revenue, supervising all areas of the spa, including its programs, services, hours of operation, gym facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room...

  • Guest Service Agent

    hace 6 días

    Ciudad de México, Ciudad de México Hilton A tiempo completo

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...

  • Mgr-Operations

    hace 4 semanas

    Ciudad de México, Ciudad de México Marriott International A tiempo completo

    Job Number Job Category Rooms & Guest Services OperationsLocation Courtyard Mexico City Toreo, Periferico Boulevard Manuel Avila Camacho No 150, Mexico City, MÉX, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for assisting in successfully executing all operations in the hotel Operations...

  • Guest Service Agent

    hace 5 días

    Ciudad de México Hilton A tiempo completo

    Guest Service Agent / PBX Associate A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an...

  • Telephone Operator

    hace 5 días

    Punta de Mita, México Marriott International, Inc A tiempo completo

    **Job Number** 23071329 **Job Category** Rooms & Guest Services Operations **Location** W Punta de Mita, Km 8.5 Carretera Punta de Mita, Punta de Mita, Nayarit, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, log, and process all guest calls, requests, questions, or...

  • Agente Telefonico

    hace 5 días

    Punta de Mita, México Marriott International, Inc A tiempo completo

    **Job Number** 23013545 **Job Category** Rooms & Guest Services Operations **Location** W Punta de Mita, Km 8.5 Carretera Punta de Mita, Punta de Mita, Nayarit, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, log, and process all guest calls, requests, questions, or...

  • Manager - Sales I

    hace 3 semanas

    Punta de Mita, México W Punta de Mita A tiempo completo

    Job Number Job Category Sales & MarketingLocation W Punta de Mita, Km 8.5 Carretera Punta de Mita, Punta de Mita, Nayarit, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryThe position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and...

  • Director of Spa

    hace 3 semanas

    Punta de Mita, México The St. Regis Punta Mita Resort A tiempo completo

    Job Number Job Category SpaLocation The St. Regis Punta Mita Resort, Lote H-4, Punta de Mita, Nayarit, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? YPosition Type ManagementJob SummaryResponsible for managing the budget and generation of revenue, supervising all areas of the spa, including its programs, services, hours of operation, gym...

  • Gerente de Servicio Al Huésped

    hace 4 semanas

    Punta de Mita, México Marriott International, Inc A tiempo completo

    **Número de Empleo** 23032934 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** The St. Regis Punta Mita Resort, Lote H-4, Punta de Mita, Nayarit, Mexico VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Management - Marriott International es un empleador que ofrece...

  • Manager - Marketing Communications I

    hace 2 semanas

    Punta de Mita, México The St. Regis Punta Mita Resort A tiempo completo

    Job Number 24077953Job Category Sales & MarketingLocation The St. Regis Mexico City, Paseo de la Reforma 439, Mexico City, Distrito Federal, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryResponsible for completing marketing plan for property. Manages all e-commerce opportunities. Develops a good...

  • Manager - Marketing Communications I

    hace 2 semanas

    Punta de Mita, México The St. Regis Punta Mita Resort A tiempo completo

    Job Number Job Category Sales & MarketingLocation The St. Regis Mexico City, Paseo de la Reforma 439, Mexico City, Distrito Federal, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryResponsible for completing marketing plan for property. Manages all e-commerce opportunities. Develops a good working...