Delivery Services Specialist
hace 2 semanas
**Position Snapshot**:
Ubicación: Polanco, CDMX
Tiempo Completo
Inglés Avanzado
Licenciatura Concluida
**Position Summary**:
Ser el el prinicpal enlace entre Ecomm, CRC y Supply Chain garantizando la entrega efectiva de todos los pedidos de acuerdo a la promesa del servicio, gestionando directamente con los proveedores/carriers sus métricas de desempeño garantizando la excelencia en nuestra operación y la mejora continua.
**A day in the life of...**:
- Coordinar la entrega del total de los pedidos que ingresan diariamente a sistema de los canales Ecommerce & CRC con el proveedor asignado para los envíos y lograr el nível de servicio deseado
- Gestionar el desempeño de los carriers a través de reuniones operativas mensuales (al menos frecuencia mensual). Elaborar y comunicar reportes mensuales del desempeño total de Delivery Services y por cada carrier, de igual forma monitorear el desempeño y solicitar acciones de mejora si fuera necesario.
- Gestionar y dar seguimiento a las quejas relacionadas con Delivery Services (reporte diario) e implementación de las acciones necesarias. Asegurar la correcta clasificación y resolución de las mismas, así como aplicar los cobros/penalizaciones correspondientes al carrier si es que aplica y resguardar la documentación de las mismas. Elaborar todas las reposiciones de producto por daño y/o extravío coordinando con las áreas involucradas (Finanzas, Almacén, Planeación, CRC) los procesos internos para proporcionar cuanto antes el producto al socio.
- Coordinar diariamente con el almacén el correcto procesamiento de todos los pedidos que se encuentren en sistema estableciendo controles para disminuir el porcentaje de pedidos que se queden pendientes de procesar en sistema.
- Crear Órdenes de Compra, seguimiento y cierre de gastos.
**What will make you successful**:
- **Experiência en planeación, logística y abastecimiento**
- **Experiência en Medición de KPI´S de los carriers**
- **Licenciatura Concluida**
- **Inglés Avanzado**
- **Disponibilidad de tiempo completo**
- **Excel Avanzado
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