Assistant, Sponsorship

POSITION: Sponsorship Assistant
DIV/DEPT: Global Operations
LOCATION: Mexico Country Office
REPORTS TO: SPONSORSHIP MANAGEMENT
GRADE: 5
SUMMARY
The occupant of this position is responsible for providing technical and administrative support to the sponsorship area for the achievement of goals and objectives aimed at delivering a transformational experience for donors and a positive sponsorship experience for children. He/She will ensure that sponsorship systems and processes are managed in accordance with policies and standards, and that sponsorship information is accurate, updated in the database and used in management decision making. He/she will provide compliance support to local partners in a timely manner and review the content of sponsorship correspondence, communications and products.
Another key focus of the position is the ability to generate, for internal Country Office processes, sponsorship communications for all stakeholders. He/she will incentivize in others the ability and responsibility to comply with sponsorship requirements and seek integration of actions and plans with program strategies.
REQUIREMENTS/RESPONSIBILITIES
Compliance with sponsorship indicators. Will be responsible for the day-to-day management of the child inventory process and sponsor/child correspondence to ensure that all sponsorship material is processed satisfactorily and responds to content and time standards, to ensure that responses to requests for information are dealt with promptly, efficiently and completely. Will proactively identify process failures; propose process improvements, develop tests and work within the office and with local partners to identify what solutions are best to address such failures.
Sponsorship Management System. Will ensure that the sponsorship systems (Salesforce, LTE and SAP) are maintained and operated in accordance with the quality standards determined by the organization. Will develop and correctly utilize sponsorship system and database reports, and analyze sponsorship information, interpret trends and provide insights and observations for management decisions and actions to be taken, including recommendations to improve efficiency and quality.
Performance Management (M&E). Will provide support/analysis of sponsorship performance information for action plan management, program management, as well as decision making. You will participate in key events/activities; participate in sponsorship related processes and events to assess the quality of monitoring, reporting system and sponsorship tools, practices and processes. Support the implementation of level one and two monitoring and evaluation (M&E) processes to contribute to the awareness of sponsorship on the well-being and rights of participating children, and promote more intentional program-sponsorship integration.
Technical Support. Will ensure effective guidance and guidance on technical sponsorship issues such as participant discharge management, new pilot initiatives, family awareness methodologies and overall management of sponsorship and administration processes, correspondence and communication cycles, etc. You will be responsible for disseminating best practices to your colleagues.
Capacity Building. Develop awareness and knowledge of local partner staff on sponsorship issues to ensure that the Country Office is adequately supporting the donor experience strategy. Will work to enhance partner skills and develop and implement meaningful sponsorship approaches that are of great value to families and children, as well as responsive to donor perspectives.
Coordination and Integration. Will coordinate with other functional areas of the Country Office to maximize collaborative sponsorship efforts in the field and within the Country Office, with the purpose of implementing effective use of time and efforts focused on sponsorship tasks and activities, as well as their integration into program initiatives. Will manage and coordinate sponsor visits, i.e. prepare itinerary, logistics, oversight and development of sponsor/donor visit report.
Child Safeguarding Will be alert to and act upon any child safeguarding risks, acquire relevant knowledge and skills to enable you to promote stronger child safeguarding practices, understand the child safeguarding policy and procedures and act in a manner consistent with the Child Safeguarding Policy.
REQUIREMENTS/EXPERIENCE
- Three to five years of work experience in non-profit organizations, preferably dedicated to children.
- Proven experience in information management and database systems.
- Experience in designing and facilitating training programs.
- Strong interpersonal skills; have the ability to work and communicate with collaborators at all levels.
- Be familiar with process-oriented operations and workflows, as well as policies and standards.
- Have a high level of problem solving, autonomy and attention to detail.
- Have exceptional organizational and prioritization skills; ability to de