Oliver Wyman

**About Oliver Wyman**

Oliver Wyman is a global leader in management consulting. With offices in 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. Our 7000 professionals help clients optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman’s thought leadership is evident in our agenda-setting books, white papers, research reports, and articles in the business press. Our clients are the CEOs and executive teams of the top Global 1000 companies.

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** **THIS IS A HYBRID ROLE THAT REQUIRES A PRESENCE IN THE OFFICE 2 DAYS PER WEEK. THERE IS NO OPTION TO BE FULLY REMOTE.**

**Job Overview**:
Reporting to the Senior Executive Assistant (EA) Manager, the Assistant EA Manager is responsible for managing a small team of Executive Assistants (EAs), and helps to gather feedback and deliver training to the entire EA team. The role requires communicating with key clients (Partners, Principals, VPs and Support Professionals) on a regular basis to gather feedback on business and service needs and to work closely with the Regional EA Management team to develop and refine the service offering while improving efficiencies and processes. This position will also provide administrative support to Partners/Principals. This is a hybrid position with no option for fully remote.

**Key Responsibilities**:

- Management
- Manage small team
- Assist EAs with individual annual performance goal setting
- Participate in mid
- and end-year review discussions for the EAs. Solicit feedback from supported Partners to address potential performance challenges and to improve service provided
- Work with the EA Management team to calibrate performance ratings
- Help with creating positive and collaborative team dynamics
- Be the team’s first point of contact for conflict resolution
- Collaborate with Regional EA Management Team and local office leadership on process enhancements to improve efficiencies and capacity management
- Occasional involvement in special projects for EA Department
- Occasional involvement in special projects involving regional coordination such as training, teambuilding, etc.

**Recruitment**
- Recruit and train new EAs
- Integrate newly hired EAs into the workflow of the team

**Training**
- Coordinate training schedule of new team members with EA Management Team and Local Training Coordinator.
- Revise new hire training in collaboration with the EA Management Team and Local Training Coordinator based on new hire feedback
- Identify skills/learning gaps for the entire EA team and determine new training modules to be developed
- Meet regularly with EA Management Team and Local Training Coordinator to review training strategy, training materials and amend based on identified gaps/direct feedback

**Daily administration, Partner support and client development**
- Act as a role model EA for Partners, Principals or SPs
- Coverage for the team when EA Coverage is not available.
- Maintain diaries, schedule internal and external meetings, conference calls, video conferences, communicate with clients and infrastructure staff as appropriate
- Coordinate travel and accommodation, book cars, rail tickets, etc.
- Prepare letters, proposals and other documents
- Prepare monthly timesheets and expense reports for each assigned individual
- Assist with greeting clients, booking and setting up meeting rooms and organizing catering
- Provide business development and CRM support

**Experience Required**:

- 5+ year of working experience and/or 1-3 years’ experience as EA
- Previous people management/supervisory experience required
- This role may require occasional travel and flexibility to accommodate additional in-office days, as needed
- Experience in working in high pace environment with many demands from various stakeholders

**Attributes**
- Firm but fair
- Mature and calm
- Respect of confidentiality around HC issues
- Collaborative and team player
- Problem solver
- Strong service focused
- Excellent communicator and negotiator
- Strong listening skills
- Self-starter
- Able to prioritize and juggle several tasks at once
- Comfortable with change
- Familiar with local labor laws

**Skills**
- Fluent in English and Spanish

Marsh & McLennan Companies is a global professional services firm providing advice and solutions in the areas of risk, strategy and human capital. It is the parent company of a number of the world's leading risk experts and specialty consultants, including Marsh, the insurance broker and risk advisor; Guy Carpenter, the risk and reinsurance specialist; Mercer, the provider of HR and related financial advice and services; and Oliver Wyman, the management consultancy. With over 81,000 colleagues advise clients in 130 countries and ann