Application Support Specialist

hace 2 semanas

Guadalajara, México Koch Global Services A tiempo completo

2. Job Posting Guide

**Your job**

**Our Team**

Working in the Application Support team, you will provide global support to the tools mentioned above. Perform or assist in root cause investigations and PLM/ALM changes/updates. Make required configuration changes as requested by functional team and Communicate configurations / customizations to technical team

**What You Will Do
- Provide guidance and support to users including diagnosing, troubleshooting and resolving any Teamcenter and Polarion issues
- Script / code minor enhancements
- Develop / Modify report design as per business needs
- Escalate unresolved reporting Issues to L3, L4 or to the delivery manager
- Product Development engineering operations. This includes installing, repairing, upgrading, replacing and maintaining hardware/software and peripheral equipment
- Train other IT people on Teamcenter and Polarion technical support
- Responsible for providing functional, technical and data administrative services
- Responsible for coordinating with infrastructure team for issue resolution

**Who You Are (Basic Qualifications)**
- 2+ years working with Enterprise systems, or as a Developer or Systems Analyst in the product development domain.

**What Will Put You Ahead
- 2 years supporting Teamcenter
- 2 years supporting Polarion
- 2 year of object-oriented Web development using Java/C#.NET
- PLM Application Expertise and Know-how: Configuration, Integration, analytics, scheduling and reporting
- Tool Knowledge: XML script, HTML, JavaScript, HA
- Knowledge of relational databases (Microsoft SQL server,Oracle or others), and SQL
- Good understanding and experience of product development processes.
- Familiarity with ERP (SAP) processes.
- Ability to communicate in English

**Who We Are**

As a Koch company, Koch Global Services (KGS) creates solutions spanning technology, human resources, finance, project management and anything else our businesses need. With locations in India, Mexico, Poland and the United States, our employees have the opportunity to make a global impact.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

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