Windows Server Administrator

Overall purpose of the job:

- Progress Incident/Change/Problem tickets via ServiceNow in an MSP environment adhering to SLA’s, OLA’s & KPI’s
- Provide 1st and 2nd Line remote desktop support to Exponential-e customers with occasional customer site visits.
- Provide the highest standard of customer service promoting NPS feedback.
- Primarily responsible for managing and owning support tickets and driving customer issues through to resolution

Key responsibilities for this job:

- Respond to support calls as assigned within Service Level Agreements.
- Maintain an understanding of the internal escalation process
- Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels in the organisation.
- To be a highly motivated team player with the skills and ability to manage changing priorities.
- Setup/Configure/Maintain/Administer desktop computers and peripherals and test network connections.
- Physical Workstation and peripheral relocations.
- Performs general preventative maintenance tasks on computers, laptops, printers.
- Access Management and Maintenance through Active Directory and Office365 (Account Provision, Account Revocation, Password resets);
- Escalate issues and involve Service Desk wherever required to resolve an issue as quickly as possible.
- Attend customer site a few days a month.
- Any other fair and reasonable task or duty assigned to you by your manager or other senior Exponential-e Ltd staff member

Knowledge and experience required:

- Experience in managing/troubleshooting Windows Desktop Operating Systems
- Experience in Microsoft Exchange, Active Directory, Windows Server & Desktop, SQL Server technologies
- Experience in managing/troubleshooting VMWare and/or Virtualisation technologies
- Experience in using ITIL based ticketing system (ITIL foundation preferred)
- Knowledge of Networking (DNS, DHCP, PING, TRACERT, NETSTAT, NBTSTAT, TELNET, FTP, FTPS, SFTP)
- Desired skills in Microsoft System Centre, Intune, 365, Team Calling and SharePoint an advantage
- Applicants will ideally be either MCP, MCSA, MCSE or VCP certified

Ability to commute/relocate:

- Ixtapaluca, Méx.: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- window server: 5 years (preferred)
- ITIL: 3 years (preferred)
- networking: 3 years (preferred)

**Speak with the employer**
+91 7486043065