Sc Business Support Analyst

hace 6 meses

Miguel Hidalgo, México PepsiCo A tiempo completo

Overview:
**We Are PepsiCo**

Join PepsiCo and dare to transform We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries. In PepsiCo Mexico is one of the most important consumer products companies in the country. Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.

**Know a little more***: PepsiCoJobs

Join PepsiCo, dare to transform.

**Responsibilities**:
**The** **Opportunity**

**Your Impact**

As SC Business Support Analyst your functions would consist of
- Support Deployment & Lead post go-live support - assisting sites with Business Processes, training, transactions, troubleshooting
- Assist with creating and updating Troubleshooting Guides
- Pull KPI data for sites in Hypercare
- Provide Field Location Leaders with ad-hoc support as needed, and periodic updates on process improvement opportunities
- Produce project deliverables and ensure overall quality - includes Design/Build, Configure/Test, & Deployment
- Support and Improve end user training
- Support super user activity including UAT (user acceptance testing)
- Identify S4/EWM gaps vs PBNA requirements, propose solutions, and develop action plans.
- Escalate appropriate decision-making requirements to PBNA ERP Project Leadership
- Reach out to external consultants (Subject Matter Experts) and baseline team members for advice, guidance, and assistance

Qualifications:
**Who Are We Looking For?**
- English: Advanced (non negotiable)
- Bachelor’s degree in Business/Control/Operations/Warehouse/Manufacturing
- Previous experience in IT support
- 1 year experience in operations, warehouse, manufacturing.
- Warehouse management systems
- SAP (Desirable)
- Excel: Advanced (non negotiable)
- Ability to work within strict deadlines, learn new processes quickly, work effectively with a team and adapt to constantly evolving work responsibilities
- Must have strong analytical and problem-solving skills to formulate effective action plans to deal with issues proactively
- Exceptional organizational skills to handle the high volume of requests
- Ability to effectively communicate in a professional and constructive manner internally and with customers
- Advanced/Proficient Computer Skills (Outlook, Word, Power Point, Excel)
- Strong passion for customer service
- Ability to effectively interact and build a favorable business relationship with internal and external customers
- Strong team player and committed to teamwork in all situations
- Demonstrated ability to leveraging system and tools

**What can you expect from us**:

- Opportunities to learn and develop every day through a wide range of programs.
- Internal digital platforms that promote self-learning.
- Development programs according to Leadership skills.
- Specialized training according to the role.
- Learning experiences with internal and external providers.
- We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
- Financial wellness programs that will help you reach your goals in all stages of life.
- A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
- And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.

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