Customer Support Specialist

hace 4 semanas

Apodaca, México ABB A tiempo completo

**Customer Support Specialist**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
The Customer Support Specialist is the first point of contact for Low Voltage products customers and business partners of the Electrification Smart Power in Apodaca. In this role and using your customer service skills and knowledge, you will aid the sales team by reacting to customer inquiries.

**Your responsibilities**:

- Correct order entry and order entry parameters (RA Keys, Right sales order costing, item costing, etc).
- Ensure correct invoicing process in SAP, strictly following USGAAP and AR&G revenue recognition principles.
- In coordination with project management support the issuance of commercial bonds for 3rd related parties.
- In coordination with GBS, project management ensure the on-time collection of invoiced orders.
- In charge of Division reporting backlog and order received for ABACUS, ensuring all reporting codes are reported correctly in a timely fashion.
- Support other administrative and accounting activities such as (creation of ad-hoc journal entries, approval of purchase orders, follow up on documentation for specific tax purposes).

**Your background**:

- Bachelor’s Degree in Finance, Accounting, Business or related field.
- 2 years of experience in similar positions.
- Previous experience working with Manufacturing, Cost Accounting and Finance
- Proficient with ERP (SAP) FICO Model.
- Knowledge of Microsoft Office (Advanced Excel)
- Strong Leadership, Attention to detail, self-critic, and excellent customer service attitude.
- Advanced English level.

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