Experience Lead

hace 4 semanas

San Miguel de Allende, México Selina A tiempo completo

**Who we are**
Our Mission is to inspire authentic and meaningful connections.
Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures.

**What the role is**

The Front Desk Agent-Experience Leader will be our #1 fan Is the heart and soul of Selina, leading the Experiences at the unit level by bringing the location's concept to life, ensuring we deliver memorable experiences to our guests, visitors, and staff aligned with our brand and mission.

This role will be successfully executed by managing all the content, programming design and execution at the location working hand in hand with internal and external parties, managing the required support from other departments' staff and in close relation with the Cluster Experience Manager.

The Front Desk Agent-Experience Leader will work part time in a Front of the House role including but not limited to reception and tour desk.

The key to excelling in this role is to have a social personality, enjoy interacting with people from around the world on a daily basis, be well-organized, have great time management skills, strategic creativity and critical observation skills.

**What you will be doing**

**Front Desk Agent Functions**:

- Providing a friendly, welcoming and efficient service to all guests, in line with our vision and values on customer satisfaction.
- To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
- To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
- To assist in keeping the hotel reception area clean and tidy at all times.
- To undertake all training as required (eg, first aid, health and safety, customer service).
- To administer the general petty cash system and float in an accurate manner.
- Offering all Selina services such as tours, shuttle buses and rentals to customers
- Ensuring the best experience of all customers.

**Experience Functions**:

- To be Selina’s #1 Fan: Connect with guests and make sure to promote all experiences. Transmit knowledge, passion, emotion, energy and motivation to the location team.
- Weekly and monthly activities, programming, planning and execution, with guidance of the Cluster Experience Manager.
- Owner of Whatsapp Location Guest Chat. In charge of keeping it alive and a place to connect.
- Owner of Whatsapp direct communication with guests.
- Heart of guest experience: Engage with customers involving the entire team throughout your shift (especially be present during check in and check out hours in order to receive feedback from guests).
- Implement the Welcome Drink. Daily gathering for new check-ins in order to connect between travelers.
- Daily Property Walk and following the Experience Checklist at least twice a week.
- Continuously Communicate & Follow Up on experience objectives and Destination Index metrics action plans with the support of the Cluster Experience Manager and the Cluster General Manager.
- Compliance on music (Soundtrack). Properly running the official Selina playlist, controlling the right volume and music selected throughout the day.
- Own the physical communication on location (brand & marketing guidelines) in its proper implementation and constant update. (print & place)
- Support content creation for social media at location level.
- Provide team leadership, mentorship and supervision to location-based staff for Experience metrics success.
- Tell guests and visitors about our tours and transportation. Share the characteristics of these unique experiences that will help them create unforgettable memories.
- Promote the sale of Cowork, Retail, T&T, Surf, Spa and Wellness during their shift and communicate to the rest of the team their individual daily and weekly targets, and be the engine that moves them to achieve their targets.
- Support management of local community relations.
- Host residency & exchange program at the location, by supporting content creators on getting the best images/photos/experiences that the location has to offer.
- Reply to all online reviews and post-saty surveys in a timely and informative manner.
- Be the point of contact for experience boards, content creators and artis when on site.

**What you need for the role**
- Previous experience in hotels, restaurants and managing on site activities. Experience working with lifestyle brands and marketing of events is an advantage.
- Knowledge of PMS systems is an advantage.
- Teaching certification in any related art/music/wellness/cultural area is an advantage.
- Experience with PR, brand management, event production, retail, design, and festivals is an advantage.
- Grassroots experience working in multicultural environments with a diverse group of local and global

  • Experience Lead

    hace 1 semana

    San Miguel de Allende, México Selina A tiempo completo

    Description Who we are Our Mission is to inspire authentic and meaningful connections.Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures.  What the role is The Front Desk...

  • Cluster Experience Manager

    hace 2 meses

    San Miguel de Allende, México Selina A tiempo completo

    **Who we are** Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures. **What the role is** The Cluster Experience Manager holds an...

  • Customer Experience Lead

    hace 1 semana

    Ciudad de México GSK A tiempo completo

    **Site Name**: Brazil - Rio de Janeiro, Argentina - Buenos Aires Province - Buenos Aires, Mexico City Torre Mitikah **Posted Date**: Aug 2 2023 The newly formed Digital Fuel organization is focused on bringing data and customer experiences to life. We harness the power of data and technology to ignite experiences that matter to patients, customers, and...

  • Enterprise Service Management Lead

    hace 7 días

    Miguel Hidalgo, México PepsiCo A tiempo completo

    Overview: Are you looking for a challenging opportunity in an organization with a dynamic, innovative, and diverse environment? If so, your future is at PepsiCo. As a world class company, we seek excellence in everything we do. Therefore, we need talented, innovative people who are passionate about what they do. We are currently looking for a **Enterprise...

  • DevOps Lead

    hace 3 semanas

    Miguel Hidalgo, México PepsiCo A tiempo completo

    Overview: At PepsiCo, we’re redefining what it means to be a consumer products company with a digital-first mindset, and our Global IT team is leading that charge. Our technology teams unlock digital capabilities, enhance cybersecurity safeguards, deliver data-driven insights, and create unmatched consumer and customer experiences. Our culture is guided...

  • Engineering Lead

    hace 3 semanas

    Ciudad de México Thomson Reuters A tiempo completo

    Engineering Lead - Adobe Experience Manager In this role you will play a key technical lead role, leading a team of AEM and DevOps engineers.  About the Role In this opportunity as Engineering Lead - Adobe Experience Manager you will: Working with technology peers and business partners to solve business problems and providing support to ensure the...

  • Lead Software Engineer

    hace 2 meses

    SAN MIGUEL TOPILEJO, México Capital One A tiempo completo

    WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de MexicoLead Software Engineer - Full StackDo you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers,...

  • Lead Software Engineer

    hace 2 meses

    SAN MIGUEL TOPILEJO, México Capital One A tiempo completo

    WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de MexicoLead Software Engineer - Full StackDo you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers,...

  • Lead Software Engineer, DevOps

    hace 1 semana

    SAN MIGUEL TOPILEJO, México Capital One A tiempo completo

    WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de MexicoLead Software Engineer, DevOpsDo you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers,...

  • Lead Engineer

    hace 1 semana

    Ciudad de México Kunai A tiempo completo

    Kunai is a fast-growing digital agency of 170+ people specializing in fintech. Ours is a fully remote team driven by innovation and experimentation, spread across almost every single continent. Over the past decade, we've shipped over 150 products for clients that include Visa, American Express, Capital One, WEX, Wells Fargo, Ernst & Young, and TOMS Shoes....

  • Finance Lead

    hace 2 semanas

    Ciudad de México HAYS A tiempo completo

    FP&A **Your new company** International company form the Consumer goods industry is looking for their Finance Lead. **Your new role** As Finance Lead your responsibilities will include: - New business profitability analysis - Price information management in SAP HANA - Generate and present sales reports for correct decision making in the organization. -...

  • .NET Lead

    hace 4 semanas

    Ciudad de México PSC Industries A tiempo completo

    i Ad i Ad Tech Lead. Net React Experience as a NET Lead with 8 + Years and in support projects Great experience in payment platforms Good experience in Web API development and ASP NET MVC SQL Server 2019 working knowledge Good design, architectural patterns ( Model-View-Controller (MVC)) Familiarity with architecture styles/APIs (REST, RPC)...

  • Cloud Migration Lead

    hace 1 semana

    Miguel Hidalgo, México PepsiCo A tiempo completo

    Overview: **We Are PepsiCo** PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY’S ®️, DORITOS ®️, CHEETOS ®️,...

  • Spend and Capex Lead

    hace 2 meses

    Miguel Hidalgo, México PPG Industries A tiempo completo

    As a **Spend and Capex Lead **you will be responsible for leading financial planning, analysis, business variances and expense and capex reporting, as well as driving financial performance on investments and expenses ensuring return on investment, efficiency and restructuring. This position reports to Finance Director Latam. **Key Responsibilities** - Lead...

  • DevOps Lead

    hace 1 semana

    Miguel Hidalgo, México PepsiCo A tiempo completo

    Overview: At PepsiCo, we’re redefining what it means to be a consumer products company with a digital-first mindset, and our Global IT team is leading that charge. Our technology teams unlock digital capabilities, enhance cybersecurity safeguards, deliver data-driven insights, and create unmatched consumer and customer experiences. Our culture is guided...

  • DevOps Lead

    hace 2 semanas

    Miguel Hidalgo, México PepsiCo A tiempo completo

    Overview: At PepsiCo, we’re redefining what it means to be a consumer products company with a digital-first mindset, and our Global IT team is leading that charge. Our technology teams unlock digital capabilities, enhance cybersecurity safeguards, deliver data-driven insights, and create unmatched consumer and customer experiences. Our culture is guided...

  • Data Lead

    hace 3 semanas

    Miguel Hidalgo, México Scalepex A tiempo completo

    **Data lead** **Who we are** Scalepex is a dynamic services firm specializing in providing nearshore solutions. We are committed to reshaping the way businesses harness talent globally. With a relentless dedication to excellence, we empower organizations to thrive in a rapidly evolving digital landscape. Our mission is to connect businesses with top-tier...

  • Customer Experience Lead

    hace 1 mes

    Estado de México Wild Fork México A tiempo completo

    Si te apasiona optimizar procesos removiendo defectos sistemáticos, y te interesa brindar una experiencia de compra inigualable a nuestros clientes, ¡este trabajo es para ti! Wild Fork México está buscando a un Líder de Customer Experience enfocado en mejorar la satisfacción (NPS) de nuestros clientes en nuestras tiendas física y digital,...

  • .NET Technical Lead

    hace 1 semana

    Ciudad de México Umvel A tiempo completo

    .Net Technical Lead Umvel is part of NTT DATA. We are a leading firm in Mexico and the US, providing services for our clients on many levels: from idea validation, to experience design, to product development, deployment and finally, continuous expansion strategies. Check out our website, or our LinkedIn profile What we are looking for in you Umvel is...

  • Operations Lead

    hace 2 meses

    Ciudad de México Fractal Analytics A tiempo completo

    It's fun to work in a company where people truly BELIEVE in what they are doing! - We're committed to bringing passion and customer focus to the business._ - Job Description - Operations Lead (Grade 6/7)- Key Responsibilities- Should have excellent Operations knowledge (Application side), should have led teams with good success rate and have good process...