Operation Manager-stori Collections

hace 3 semanas

Merida, México Webhelp A tiempo completo

Activities- Lead, audit and support the process of the team in charge.
- Ensure the correct operation of the Contact center and lead the work team to align processes to accomplish the objectives of the account/program.
- Track and evaluate the key performance indicators of the operation.
- Elaborate and submit the KPI reports to the direct leader.
- Requirements- Advance English Skills. (Fluent conversation)
- Advance Excel Skills.
- Experience 3 years in Contact Center. (desired)
- Experience 3 years as Operations Manager or Operations Coordinator.
- Administration or economics degree.
- Management of Key performance indicators.

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