Campaign Operations

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If you’re looking for a career where you can make a real impression, join GSC HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Analyst - Campaign Operations

The job accountabilities of this role are:

- The job holder is required to ensure the provision of complete, true and accurate analysis and report to functional management and senior executives under the supervision of his / her line manager, in order to facilitate effective decision making.
- In this role, the job holder will be under the full supervision and will undergo on the job training, however it is vital that the person in this role is able to learn new tasks very quickly.
- The role holder will be expected to execute on tasks/projects, once provided initial directional guidance. The role holder shall be expected to solve simple technical/business problems on his/her own without involving his/her line manager.
- The role holder will be expected to be responsible for thorough QC of their own deliverables, and follow the departmental QC procedures as laid down by their line managers
- Be able to execute/deliver against defined tasks.
- To be able to work on well-defined processes or with close supervision.
- Develop business domain knowledge and good working knowledge of tools [SAS, SQL, VBA, Unix, Qlik, R, Python and any other BI tools & Data technologies.]
- Interfaces with business/functions to translate business requirements into executable instructions/technical.
- Maintain the level of communication/interaction across the team and direct manager including onshore business partners
- Ability to comprehend intricate and diverse range of business problems and analyse them with limited or complex data and provide a feasible solution framework.
- Participate in the technical/functional sessions and ensures project results delivered on a timely manner.
- Works smoothly within the team and supports other co-workers.
- Can manage personal projects to be submitted on time.
- Robust error-free execution
- Diagnoses underlying problems related to integrity of information deliverables. Consults with functional manager, business unit personnel, systems analysts and other end-users on issues impacting the project timelines and deliverables

Adherence to Standard Procedures & Governance practices.

**Management of Risk/Internal Controls/Compliance**:

- The jobholder will continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
- The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
- The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.

This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.

Requirements

**Skills/Experience Required**:
**Eligibility Criteria**
- Atleast 1 year of experience with Master’s degree or equivalent from reputed university with specialization in numerical discipline and concentration in computer science, information systems or other engineering specializations.
- Exposure to advanced technologies like Cloud, Adobe Analytics, Bigdata, Hadoop etc. will have an advantage.
- Use to Data CRM (Salesforce, AWS) Back & Front
- Good knowledge of programming tools, preferably with proficiency in any one or combination of tools such as SAS, SQL, VBA, Unix, Qlik, R, Python and any other BI tools & Data technologies across any of the platforms UNIX, mainframe or Windows.
- Knowledge of Data Modelling and or exposure to Data Quality assessment and control (IBM MDM, Reference Data Management) is a plus.
- Function specific criteria like CRM tools such as PEGA