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Managed Services Consultant

hace 4 semanas

Ciudad de México CDMX Veeva Systems A tiempo completo

**Team**: Professional Services

**City**: Mexico City

**Country**: Mexico
- Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company - we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.**The Role**What You’ll Do**
- Provide post-go-live System Consulting and administration support for multiple clients
- Tier 2/3 troubleshooting and how to's
- Consulting on best practices and overall solutions based on requirements
- Data imports and exports using APEX data loader
- Ad hoc training of end-users and administrators
- Analysis and deployment of new product features
- Maintenance of production and sandbox environments.
- Adding/deleting/changing users, setting up security, changing territory and role hierarchy
- Performing alignments
- Creating reports, dashboards, and list views
- Interaction with Global Team in English

**Requirements**:

- Excellent verbal and written communication skills (Spanish, English)
- Strong desire to learn new things
- Ability to quickly understand client requirements and needs and articulate potential solutions
- Excellent organizational skills and ability to deal with competing customer priorities
- Ability to juggle and prioritize
- Bachelor’s degree or equivalent relevant experience.
- Proven ability to work remotely and independently in support of clients
- Teamwork
- Ability to develop long-term relationships
- Advanced Excel Skill
- Ability to travel up to 20%

**Nice to Have**
- Experience with the CRM pharmaceutical industry
- Technical Salesforce experience
- Customer service or consulting experience with multiple client responsibility
- Large database management experience
- SQL Skills
- Veeva CRM experience/knowledge
- Reading and writing Portuguese
- Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.**Work Where It’s Best for You**:
Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for each person. This applies across all locations and departments.

Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We’re investing more in offices, culture, and offsite meetings, not less.

Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.

Work at Veeva. Work where it’s best for you.