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Customer Service Representative

hace 1 mes

Merida, México WorldStrides A tiempo completo

**Key Responsibilities**:

- Identify and assess customer needs to achieve satisfaction
- Provide accurate and complete information to customers about products, services, and policies
- Resolve customer issues by investigating problems, providing solutions, and escalating issues to appropriate departments when necessary
- Keep accurate records of customer interactions and transactions using SF system.
- Follow up with customers to ensure their issues have been resolved to their satisfaction
- Meet and exceed customer service performance metrics and goals
- Continuously develop knowledge of products, services, and policies to provide excellent customer service
- Collaborate with cross-functional teams to improve the customer experience

**Qualifications**:

- Associate Degree or post-high school graduate preferred
- 1-2 years of experience in customer service or related field
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making skills
- Ability to multitask and prioritize workload in a fast-paced environment
- Proficient in computer skills and experience using a CRM system
- Availability to work flexible hours, including weekends and holidays
- Positive attitude and willingness to learn and grow with the company
- Ability to sustain long periods of inbound calls and communication with customers
- Ability to position company policies in a positive and professional manner
- Analytical capacity to make decisions at a certain level
- Demonstrated Bias towards Metric Attainment and Process Improvement

**Position Type and Expected Hours of Work**:

- This is a full-time position. Days and hours of work are Monday through Friday, between 8:00 AM ET and 9:00 PM ET.
- Occasional holidays and weekend work may be required as job duties demand.

**Requirements**:

- Associate Degree or post-high school graduate preferred
- 1-2 years of experience in customer service or related field
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making skills
- Ability to multitask and prioritize workload in a fast-paced environment
- Proficient in computer skills and experience using a CRM system
- Availability to work flexible hours, including weekends and holidays
- Positive attitude and willingness to learn and grow with the company
- Ability to sustain long periods of inbound calls and communication with customers
- Ability to position company policies in a positive and professional manner.
- Analytical capacity to make decisions at a certain level.
- Demonstrated Bias towards Metric Attainment and Process Improvement