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Collection Representative

hace 5 meses

Aguascalientes, México Nissan Finance Services A tiempo completo

**Job Description Summary**

In this role you will be negotiating resolutions for accounts that are 5-59 days past due. Provides customer service by adhering to a call plan and by demonstrating NMAC/IFS Core Values. Contributes to building brand value and achieving enduring profitable growth.
- Stays available to receive outbound and inbound phone calls on delinquent accounts, resolving delinquencies by negotiating payment arrangements that will benefit both NMAC/IFS and customer.
- Researches and finds a solution for customer´s disputes, questions and concerns related to the account status.
- Maintains standard delinquency percentages and clearance ratios for individual portfolios, thereby achieving standard scores on Quality Assurance phone monitors.
- Must be able to utilize all tools available and creatively investigate all possible leads. Analyzes delinquent accounts for appropriate action and make recommendations to Sr. Car or Supervisor.

**Requirements**:
High school diploma required; BA degree preferred.

MS Office intermediate.

Fluent English (85%-90%).

**Competencies**

Negotiation skills.

Analytic.

Conflict Management.

Customer Focus.

Decision Quality.

Interpersonal Skills.

Tipo de puesto: Tiempo completo

Sueldo: $15,000.00 - $16,000.00 al mes

Horario:

- Turno de 10 horas

Prestaciones:

- Estacionamiento de la empresa
- Seguro de gastos médicos mayores
- Seguro de vida
- Servicio de comedor con descuento
- Vales de despensa

Tipos de compensaciones:

- Bono anual
- Bono de productividad

Lugar de trabajo: Empleo presencial

Fecha de inicio prevista: 16/05/2024