Client Service Specialist, Associate

hace 3 semanas

Ciudad de México Infor A tiempo completo

General information- Country
- Mexico
- City
- Mexico City
- Department
- Software as a Service
- Job ID
- 37612
- Description & RequirementsWe are seeking an Associate Client Service Specialist to provide quality customer support to our new and existing customer base at Infor Nexus within the Global Services organization. It is a visible position that requires a substantive level of proactive problem solving.

A Day in The Life Typically Includes:

- Respond to customer queries by utilizing product knowledge and or resource tools to research, follow-up, ensure appropriate escalation if applicable and document resolution details.
- Assist customers with completing transactions on the Infor Nexus platform, while understanding their specific requirements
- Communicate with partners and various departments within our organization to ensure an integrated approach to managing our customers’ relationships.
- Administer customer training on various functions.
- Document support procedures and solutions for common issues
- Assist with training team members.

Basic Qualifications:

- Customer management skills
- Verbal and written communication both in English and Spanish
- Ability to follow through on tasks/projects assigned.
- Capacity to multitask and work in a deadline/time sensitive environment.
- Ability to work both independently and in a team environment which requires listening to group members, sharing knowledge and assuming responsibility to ensure success in any efforts.

Preferred Qualifications:

- Knowledge of supply chain management and/or logistics management.
- Experience with Freight Forwarders, Logistics Service Providers and Carriers.

Location: Montes Urales Norte 505, Col, Lomas de Chapultepec, 11000 Ciudad de Mexico.
- About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
- Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
At Infor we value your privacy that’s why we created a policy that you can read here.

  • Client Service Specialist, Associate

    hace 4 semanas

    Ciudad de México Infor A tiempo completo

    General information- Country - Mexico - City - Mexico City - Department - Software as a Service - Job ID - 38583 - Description & RequirementsWe are seeking an Associate Client Service Specialist to provide quality customer support to our new and existing customer base at Infor Nexus within the Global Services organization. It is a visible position that...

  • Client Service Specialist, Associate

    hace 3 semanas

    Ciudad de México Infor A tiempo completo

    General information- Country - Mexico - City - Mexico City - Department - Software as a Service - Job ID - 37611 - Description & RequirementsWe are seeking an Associate Client Service Specialist to provide quality customer support to our new and existing customer base at Infor Nexus within the Global Services organization. It is a visible position that...

  • Client Service Specialist, Associate

    hace 1 día

    Ciudad de México Infor A tiempo completo

    General information- Country - Mexico - City - Mexico City - Department - Software as a Service - Job ID - 38583 - Description & RequirementsWe are seeking an Associate Client Service Specialist to provide quality customer support to our new and existing customer base at Infor Nexus within the Global Services organization. It is a visible position that...

  • Associate Technology Specialist

    hace 6 días

    Ciudad de México, Ciudad de México McDermott International A tiempo completo

    Job Overview: The Associate Technology Specialist is an entry-level position, and their work is completed with close supervision and support. They work within clearly defined standard operating procedures and/or scientific methods and adhere to quality guidelines. The Associate Technology Specialist should have basic skills in an analytical or scientific...

  • Client Service Specialist, Associate

    hace 5 días

    Ciudad de México, Ciudad de México Infor A tiempo completo

    General information- Country Mexico City Mexico City Department Software as a Service Job ID 3858 Description & RequirementsWe are seeking an Associate Client Service Specialist to provide quality customer support to our new and existing customer base at Infor Nexus within the Global Services organization. It is a visible position that requires a substantive...

  • Client Service Specialist

    hace 6 días

    Ciudad de México, Ciudad de México Swarovski A tiempo completo

    Client Service Specialist page is loaded Client Service Specialist Apply locations Miguel Hidalgo, MEX time type Full time posted on Posted 4 Days Ago job requisition id R-92171 At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Client Services Specialist where you will get a chance...

  • Customer Service Associate

    hace 3 días

    Ciudad de México UST A tiempo completo

    **Customer Service Associate** **Associate III - BPM **Who we are**: UST HealthProof is a dynamic company with a mission to lower the cost of care and deliver the future of healthcare. Our consumer-centric approach gives our health plan customers a modern infrastructure and reduced administrative costs, helping to drive better business results for our...

  • Service Specialist

    hace 5 días

    Ciudad de México, Ciudad de México Apple A tiempo completo

    Apple Service Specialist (Country Club Plaza R097) Kansas City , Missouri Apply Now As a Service Specialist, you help new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple. When a customer needs assistance, you quickly assess their situation. Sometimes you take care of customers with...

  • Customer Service Associate

    hace 6 días

    Ciudad de México, Ciudad de México UST A tiempo completo

    Customer Service Associate**Associate III - BPMWho we are:UST HealthProof is a dynamic company with a mission to lower the cost of care and deliver the future of healthcare. Our consumer-centric approach gives our health plan customers a modern infrastructure and reduced administrative costs, helping to drive better business results for our customers — and...

  • Service Center Specialist

    hace 2 semanas

    Ciudad de México Epson America, Inc A tiempo completo

    **Responsible for**: Following up on activities such as: attention time, repair quality, Service Centers facilities, required tools for products repairs, and user expectations of Epson´s products. May be responsible for ensuring the effective operation of Authorized Service Centers through evaluation and analysis of statistical data. May also manage service...

  • Customer Service and Collections Specialist

    hace 3 semanas

    Ciudad de México Reclutamiento DN A tiempo completo

    **Importante empresa Fintech internacional solicita Customer Service and Collections Specialist** **Únete a nosotros y obtén un gran crecimiento y mejora tu calidad de vida** **Que necesitas** - Preparatoria o Licenciatura a fin - Experiência laboral en Customer Service and Collections Specialist de mínimo 1 año - Inglés avanzado o nativo - Manejo...

  • Account Service Specialist

    hace 4 semanas

    Ciudad de México NTT DATA A tiempo completo

    **Req ID**:230587 We are currently seeking a Account Service Specialist to join our team in CDMX, Ciudad de M\u00e9xico (MX-CMX), Mexico (MX). - Assigned to basic service delivery processes and associated projects. - May participate in continuous improvement activities in support of client or internal business processes. - Provides resolution to an...

  • Service Specialist

    hace 5 días

    Ciudad de México, Ciudad de México Grundfos Holding AS A tiempo completo

    Service SpecialistApplication deadline:As soon as possibleWorkplace:Hybrid PositionJob Location (Short):Cancun, Quintana Roo, MexicoContract Type:Full-TimeEmployment Type:RegularAre you enthusiastic about providing quality service experiences to customers while promoting sustainable solutions? Do you have a experience with delivering high-quality service in...

  • Account Service Specialist

    hace 4 semanas

    Ciudad de México NTT Data Services A tiempo completo

    **Req ID**: 230587 We are currently seeking a Account Service Specialist to join our team in CDMX, Ciudad de México (MX-CMX), Mexico (MX). - Assigned to basic service delivery processes and associated projects. - May participate in continuous improvement activities in support of client or internal business processes. - Provides resolution to an assortment...

  • Bilingual Customer Service Specialist

    hace 5 días

    Ciudad de México, Ciudad de México Foundever A tiempo completo

    Job Description : About UsAbout UsAbout FoundeverAs a global leader in end-to-end customer experience (CX) products and solutions, Foundever partners with the world's best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.With our award-winning culture built on 35+...

  • Project Specialist Associate

    hace 5 días

    Ciudad de México, Ciudad de México Schneider Electric Gruppe A tiempo completo

    Job Description - Project Specialist Associate (008YKR) Project Specialist Associate - 008YKR About the team: Schneider Electric Digital Power is making energy automation easier, faster, and smarter. As a business unit of Schneider Electric, Digital Power is striving to be the digital partner for sustainability and efficiency across the world....

  • Account Service Specialist

    hace 5 días

    Ciudad de México, Ciudad de México NTT DATA A tiempo completo

    Req ID:230587We are currently seeking a Account Service Specialist to join our team in CDMX, Ciudad de M\u00e9xico (MX-CMX), Mexico (MX). Assigned to basic service delivery processes and associated projects. May participate in continuous improvement activities in support of client or internal business processes. Provides resolution to an assortment of client...

  • Customer Service Associate

    hace 2 meses

    Ciudad de México Marken A tiempo completo

    Description Title: Customer Service Associate Job Purpose: To provide an enhanced level of customer services and operational support. The Customer Service Associate will deal with shipment specific and other service-related issues. Main Duties and Responsibilities: Monitor all shipments on a daily basis to ensure that shipments are...

  • Customer Service Associate

    hace 3 semanas

    Ciudad de México Marken A tiempo completo

    Description Title: Customer Service Associate Job Purpose: To provide an enhanced level of customer services and operational support. The Customer Service Associate will deal with shipment specific and other service-related issues. Main Duties and Responsibilities: Monitor all shipments on a daily basis to ensure that shipments are...

  • Customer Service Associate

    hace 6 días

    Ciudad de México, Ciudad de México Marken A tiempo completo

    Description Title: Customer Service Associate Job Purpose: To provide an enhanced level of customer services and operational support. The Customer Service Associate will deal with shipment specific and other service-related issues. Main Duties and Responsibilities: Monitor all shipments on a daily basis to ensure that shipments are collected...