Senior Application Support Analyst

hace 2 semanas


Desde casa, México EPAM Systems A tiempo completo

RESPONSIBILITIES
- Managing a variety of devices and operating systems, including Windows, Mac, iOS, and Linux
- Collaborating with technical teams to resolve support tickets and serving as an escalation point
- Developing PowerShell/Bash scripts
- Ensuring compliance with standard IT best practices and procedures, such as IT security, computer operations, and change management
- Providing top-notch customer service and explaining technical concepts to non-technical stakeholders

**REQUIREMENTS**:

- 2-5+ years of experience
- Experience managing and triaging support tickets
- Familiarity with large enterprise identity management, with IdentityNow experience a plus
- Strong documentation skills, including the ability to update processes and procedures
- Technical training, degree, or industry certifications (preferred)
- Retail services technical support experience (preferred)
- Technical Requirements
- Operating systems: Windows 10/11, MacOS, Linux (a plus)
- O365 management (Exchange Hybrid environment)
- Identity management (IdentityNow experience a plus)
- Active Directory (Azure AD, On-Prem, Group Policy)
- Endpoint management, software deployment tools (System Center Configuration Manager, Workspace One)
- PowerShell/Bash scripting (able to read/write basic scripts)
- Basic networking knowledge for client systems
- Documentation skills (ITIL knowledge, excellent written communication skills)
- Important
- Working in Pacific time zone
- Long-term commitment (12+ months) is required

WE OFFER
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 3 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
- Monthly non-taxable amount for the electricity and internet bills

CONDITIONS



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