Data Entry Representive
hace 7 días
Representative, Product Quality Data Entry (Back Office)**
The “Product Quality Data Processing Representative” will report to the Manager, Global Product Safety & Surveillance. The “Product Quality Data Processing Representative” will be responsible for performing quality reviews of product complaint case entries, conducting follow ups with global stakeholders and ensuring that case entries are complete.
**Main Responsibilities**:
Reviewing and performing quality check of the details submitted for each product quality complaint case submitted by contact center agents and/other regional team members.
Conducting timely follow-up as necessary to obtain additional information when details are limited or unclear.
Updating any case records with information obtained from local teams and/or by using tools to track information, such as missing product information.
Identifying training opportunities, process improvements or technological support needs to ensure timely and accurate submission of product complaint information
**Requirements**:
High School diploma or equivalent
Bilingual English/Spanish
Proficient in MS Office (Word, Excel, PowerPoint)
Intermediate Excel
Customer service and/or product quality experience
Prior transcript and or data entry experience
**Abilities and skills**:
Fast learner capable of multitasking in dynamic, fast-paced, fast-growing organization
Efficient with data entry and quick to learning how to navigate through various database types
Excellent communication and organizational skills
Team player and the ability to effectively communicate with all levels of staff and management
Detailed oriented, self-motivated
**We offer**:
Direct hiring by the company.
Competitive salary
Superior law benefits:
30 days bonus
9 vacation days
$2800 pesos food vouchers per month-weekly payment
75% vacation premium
Productivity bonus
Major medical expenses insurance
Dental insurance
Vision insurance
Life insurance
Recognition of productivity and seniority
Savings bank
Purchase of products
Dining room
Snacks
Gym
Sponsorship and support in sporting events
Computer equipment
Job growth fixed vacancy
Hours: Monday to Friday from 9 am to 6 pm
- 1 hour lunch
Location: Hybrid
- 3 day in site 2 day at home and office
- Av. Camino al Iteso #8900
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